DPS - DLD - License Splst II, Reg Ops - 0171

$36,000 - $69,000/Yr

Unclassified - Woodville, TX

Full-time - Entry Level

Onsite - Woodville, TX

About the position

The License Specialist II position at the Texas Department of Public Safety involves performing licensing and permitting work in a Regional Operations Field office. The role includes reviewing applications, ensuring compliance with regulations, and interacting with the public to provide information about driver licensing procedures. The position requires a professional demeanor and the ability to work independently under general supervision.

Responsibilities

• Meet and deal with the general public in a professional manner; answer questions regarding driver licenses and identification cards.
• Determine the legal needs and requirements of applicants; screen application forms for qualification.
• Perform basic checks of applicants' physical driving capabilities and refer to specialists if necessary.
• Inspect motor vehicles for safety prior to road tests; verify financial responsibility and registration.
• Certify drivers as reasonable risks or disapprove them as unreasonable risks.
• Make inquiries to determine applicants' eligibility for licensing using various external systems.
• Issue licenses and permits, collect fees, and ensure accountability for received funds.
• Check accuracy of applications and documents; input data into computer systems.
• Advise applicants of suspensions, cancellations, and revocations; explain how to qualify.
• Administer written and oral tests to applicants; schedule driving tests and operate testing machines.
• Conduct comprehensive examinations to determine qualifications; observe applicants during road tests.
• Provide information and testimony for the Department in hearings as necessary.
• Assist the public and agency staff with licensing and permit requirements; answer questions about processes.
• Train co-workers on the job as needed.
• Administer road skills examinations; must have a valid Texas driver license to perform this duty.
• Travel to other Driver License Offices for training or work as required.
• Prepare daily bookkeeping reports and maintain office equipment.
• Maintain a clean and organized work area; may require minor repairs to testing devices.
• Attend work regularly and observe approved work hours; perform other assigned duties.

Requirements

• Graduation from a standard senior high school or equivalent.
• Minimum of one year of general office, volunteer, or customer service experience; cash handling experience preferred.
• Valid driver license required; Texas license must be obtained within specified time if moving to Texas.
• Certification as a Commercial Knowledge Examiner required within the first six months of employment.
• Working knowledge of TXDPS, State and Federal regulations, and policies.
• Ability to establish and maintain positive relationships with customers.
• Organizational skills to prioritize tasks in a changing environment.
• Presentation and communication skills to deliver clear information to various audiences.
• Ability to access and present relevant information efficiently.
• Analytical reasoning skills to examine data and identify trends.
• Proficiency with Microsoft Office Suite and standard office equipment.
• Ability to handle sensitive and confidential information responsibly.
• Commitment to safety standards and practices.

Nice-to-haves

• Experience in cash handling is preferred.

Benefits

• Salary contingent upon qualifications and subject to budgetary restrictions.
• Potential salary increase for current DPS employees selected for a new title.