Drive-Up and Go (DUG) Lead Ellensburg 1630

$33,717 - $35,589/Yr

Albertsons - Ellensburg, WA

Full-time

Ellensburg, WA

Food and Beverage Retailers

About the position

The Drive-Up and Go (DUG) Lead is responsible for overseeing the online selection process for Drive Up & Go orders, ensuring timely and accurate order execution. This role involves leading a team of DUG Clerks/Shoppers, managing daily operations, and maintaining high standards of customer service and cleanliness in the DUG department.

Responsibilities

• Lead all aspects of DUG operations.
• Review and manage 'Metrics That Matter' with DUG staff and Store Director.
• Ensure DUG department meets cleanliness and organization standards.
• Perform initial validation 'smoke' test hosted by Corporate Implementation team.
• Facilitate training for all DUG employees, including 'on-demand' employees.
• Ensure all DUG employees follow proper processes and procedures.
• Ensure customer satisfaction with the DUG experience.
• Ensure all orders are shopped and staged on time prior to customer arrival.
• Ensure all orders meet the 3Q's standards: Quality, Quantity, and Quickness.
• Facilitate store employee awareness and conduct DUG huddles throughout the day.
• Ensure customer-facing employees can answer all DUG FAQs and promote DUG services.
• Drive sales by visiting neighboring businesses to explain DUG services.

Requirements

• Excellent customer service skills.
• Good communication skills, both verbal and written.
• Strong teamwork and interpersonal skills.
• Possess leadership skills and the ability to influence others.
• Ability to motivate team members to achieve department goals.
• Basic computer skills, including proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Sick pay
• PTO/Vacation pay
• Paid holidays
• Bereavement pay
• Retirement benefits (pension and/or 401k eligibility)