DRUG-GEN MDSE/ASST DEPT LEADER

Kroger - Lynchburg, VA

Full-time - Entry Level

Lynchburg, VA

1,001-5,000 employees

Food and Beverage Retailers

About the position

The Drug-General Merchandise Assistant Department Leader at Kroger is responsible for creating an outstanding customer experience through exceptional service while overseeing the Drug/GM department's daily operations. This role involves achieving sales and profit goals, maintaining quality assurance standards, and fostering a safe and clean environment that encourages customer loyalty. The position emphasizes teamwork, effective communication, and adherence to company values, aiming to empower associates and enhance customer satisfaction.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment.
• Achieve sales and profit goals for the department.
• Monitor and control quality assurance standards.
• Direct and supervise all functions and activities for the Drug/GM department.
• Support day-to-day operations of Drug/GM.
• Encourage associates to deliver excellent customer service.
• Communicate company, department, and job-specific information to associates.
• Develop adequate scheduling to manage customer volume.
• Develop associates on performance and participate in performance appraisals.
• Adhere to all local, state, and federal laws and company guidelines.
• Gain and maintain knowledge of products sold within the department.
• Offer product samples to customers.
• Develop and implement a department business plan to achieve desired results.
• Monitor and control expenses for the department.
• Assist in preparing the store/department budget and profit/loss reviews.
• Maintain awareness of inventory and stocking conditions.
• Schedule daily, weekly, and monthly price changes.
• Train department associates on inventory and stocking processes.
• Practice preventive maintenance on equipment.
• Notify management of customer or employee accidents and safety risks.

Requirements

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Nice-to-haves

• High School Diploma or GED.
• Any management/Drug-GM/retail experience.
• Second language (speaking, reading, and/or writing).

Benefits

• Opportunities for career growth and development.
• Supportive work environment that values diversity and inclusion.