DRUG-GEN MDSE/ASST DEPT LEADER

Kroger - Omaha, NE

Full-time

Omaha, NE

Food and Beverage Retailers

About the position

The Drug/GM Department Leader is responsible for creating an outstanding customer experience through exceptional service while ensuring a safe and clean environment. This role involves achieving sales and profit goals, monitoring quality assurance standards, and supervising all functions within the Drug/GM department. The leader will support daily operations and promote the company's core values, encouraging associates to deliver excellent customer service.

Responsibilities

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold throughout the store.
• Communicate company, department, and job-specific information to associates; collaborate with associates and promote teamwork to help achieve company/store goals.
• Develop adequate scheduling to manage customer volume during hours of operation.
• Develop associates on performance of their job and participate in the performance appraisal process; establish performance goals for the department and empower associates to meet goals.
• Adhere to all local, state, and federal laws, and company guidelines.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about; inform customers of Drug/GM specials.
• Develop and implement a department business plan to achieve desired results; monitor and control expenses for the department.
• Understand the store's layout and be able to locate products; create and execute sales promotions.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Train department associates on inventory/stocking and Computer Assisted Ordering (CAO); plan, organize, and supervise the inventory process.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents; report all safety risks, or issues, and illegal activity, including robbery, theft, or fraud to store management.

Requirements

• Ability to handle stressful situations
• Knowledge of basic math (counting, addition, and subtraction)
• Effective communication skills

Nice-to-haves

• High School Diploma or GED
• Any management/Drug-GM/retail experience
• Second language (speaking, reading and/or writing)