DRUG-GEN MDSE/CLERK

Kroger - Newport Beach, CA

Part-time - Entry Level

Newport Beach, CA

101-250 employees

Food and Beverage Retailers

About the position

The Drug General Merchandise Clerk position at Ralphs involves creating an outstanding customer experience through exceptional service while maintaining a safe and clean environment. The role supports the department manager in achieving sales and profit goals and adheres to quality assurance standards. The clerk is expected to embrace the Customer 1st strategy and promote excellent customer service among associates, reflecting the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM specials.
• Recommend Drug GM items to customers to ensure they get the products they want and need.
• Review 'sell by' dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal, and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

Requirements

• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math