Dry Cleaner Front Office Manager

$49,920 - $60,320/Yr

Express Employment Professionals - Princeton, NJ

Full-time - Mid Level

Princeton, NJ

Administrative and Support Services

About the position

We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk team in a dry cleaning establishment. This role is crucial in ensuring exceptional guest services and maintaining a welcoming atmosphere for all visitors. The ideal candidate will possess strong leadership skills and the ability to manage multiple tasks effectively in a fast-paced environment.

Responsibilities

• Supervise front desk operations, ensuring smooth check-in and check-out processes.
• Manage phone systems and handle guest inquiries with professionalism and courtesy.
• Provide outstanding customer service, addressing guest needs and resolving any issues promptly.
• Oversee night audit procedures to ensure accurate financial reporting and compliance with hotel policies.
• Train, mentor, and evaluate front desk staff to enhance performance and service quality.
• Maintain effective communication with other departments to ensure seamless guest experiences.
• Implement strategies to improve guest satisfaction and enhance overall service delivery.

Requirements

• Proven experience in a front desk or guest services role within the Dry Cleaning industry is essential.
• Excellent phone etiquette and communication skills; multilingual abilities are a plus.
• Demonstrated ability to lead a team effectively while maintaining a positive work environment.
• A commitment to providing exceptional customer service in all interactions.

Benefits

• Health insurance
• Vision insurance