DSHS TIA IT Accessibility Implementation Senior Manager

$109,000 - $142,512/Yr

State of Washington

Full-time - Mid Level

Remote

10,001+ employees

Executive, Legislative, and Other General Government Support

About the position

The DSHS TIA IT Accessibility Implementation Senior Manager will lead efforts to ensure an accessible digital experience for agency employees, clients, and customers, focusing on meeting disability needs. This role involves providing guidance on federal and state accessibility laws, promoting universal design principles, and advocating for training and technical support. The manager will engage with statewide coalitions to enhance digital content usability and foster a culture of continuous improvement within the agency.

Responsibilities

• Apply and advise on federal and state laws for equal access for people with disabilities, ensuring compliance with ADA Title I and II.
• Serve as the designated expert on digital accessibility standards, providing guidance on Web Content Accessibility Guidelines.
• Advocate for digital accessibility and represent the agency in various councils and committees.
• Supervise and provide training and technical support to staff, fostering a culture of inclusivity and ensuring accessibility in digital initiatives.
• Work with key representatives across departments to implement accessibility standards and ensure effective communication.
• Lead the development of procedures to establish and maintain compliance with digital accessibility requirements.
• Develop plans for remediating digital content to meet accessibility standards, prioritizing high-usage content.
• Establish metrics and goals to evaluate the effectiveness of the digital accessibility program and report progress to leadership.
• Analyze policies and practices to align with evolving accessibility needs and maintain industry best practices.
• Create and conduct workshops to raise awareness and build capacity around digital accessibility best practices.

Requirements

• A bachelor's degree in public or business management, human services, social sciences, digital technology, or a related field (Additional experience can substitute year-for-year for the degree).
• Five years of experience working in a public service or human service agency.
• Knowledge of digital accessibility standards and guidelines.
• Supervisory experience.
• Experience creating and remediating content using standard applications, including Microsoft Office and Adobe PDF, and commonly used media content platforms.
• Experience presenting to groups of people, developing training content, and delivering accessible training content both in person and online using common remote work platforms such as Teams or Zoom.
• Experience developing, implementing, and managing plans and projects that impact and require participation from a wide range of stakeholders.

Nice-to-haves

• Certified Professional in Accessibility Core Competencies (CPACC), Web Accessibility Specialist (WAS), or ADA Coordinator.
• Completion of the Department of Homeland Security Trusted Tester program.
• Project management, lean/continuous improvement, or change management training/certification.
• Professional mediation training/certification; experience facilitating difficult conversations and conflict resolution.
• Completion of comprehensive training related to digital accessibility.
• Demonstrated understanding of how proactive equity, anti-racism, and access planning strategies are operationalized across departmental policy, programs, and practices.

Benefits

• Flexible/Hybrid remote employment options.
• Comprehensive health insurance coverage.
• Retirement savings plan options.
• Paid holidays and vacation time.
• Professional development opportunities.