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Designer Brands - Maple Grove, MN
posted 2 months ago
About the position
The Assistant Store Manager at DSW plays a crucial role in enhancing the in-store experience and driving sales through effective customer service, merchandising, and inventory management. This position involves collaborating with the management team to meet store priorities, ensuring compliance with company policies, and maintaining a positive shopping environment. The Assistant Store Manager is responsible for coaching associates, managing daily operations, and supporting various store functions to align with DSW's mission and values.
Responsibilities
- Elevate In-Store Experience by modeling CEL behaviors and coaching associates.
- Ensure customers have a positive experience by maintaining DSW store standards.
- Achieve and exceed metric-based goals by communicating daily/weekly/monthly goals.
- Review daily communication and assign tasks throughout the day/week/month.
- Perform other duties as assigned by the Store Manager or other leader.
- Increase sales by maintaining the sales floor and stockroom.
- Supervise inventory management activities including freight receipt and markdowns.
- Responsible for all omni activities in store including Charge/Send and BOPIS/BOSTS.
- Leverage inventory reports to maximize productivity and merchandise presentation.
- Ensure a safe environment for customers and associates.
- Maintain supply inventory for successful floor moves and markdowns.
- Complete all information related to audits, donations, and transfers.
- Support the Store Manager in bringing DSW's Mission, Vision & Strategy to life.
- Assist in recruiting, interviewing, and onboarding candidates.
- Train, coach, and direct associates, providing development feedback.
- Assist in resolving associate relations matters.
- Participate in the Performance Review process for associates and leads.
- Support team in managing payroll and associate timekeeping activities.
- Recognize associates through company recognition tools.
Requirements
- Minimum 2 years retail experience.
- Excellent customer service skills with a positive mindset.
- Ability to manage in ambiguous situations and resolve conflicts.
- Ability to develop collaborative working relationships.
- Good verbal and written communication skills.
- Proven ability to train, coach, develop, and motivate others.
- Ability to hold team accountable to time-bound expectations.
- Strong time management skills.
- Professionalism in all interactions.
- Availability to meet business needs outside traditional hours.
- Proficiency in base computer use, including Microsoft Office.
Nice-to-haves
- Some college preferred.
- Minimum high school graduate or equivalent.
Benefits
- Opportunities for professional development and career growth.
- Engagement in community involvement and giving back initiatives.
