Dsw Store Associate Part-Time

Designer Brands - Pensacola, FL

Part-time - Entry Level

Pensacola, FL

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Store Associate at Designer Brands is responsible for providing exceptional customer service to in-store and online shoppers. This role involves assisting customers, managing merchandise, and ensuring a clean and safe shopping environment. Store Associates act as brand ambassadors, embodying the company's values and enhancing the overall customer experience.

Responsibilities

• Greet every customer with a helpful and friendly approach, assessing their needs and providing personalized service.
• Share the benefits of the DSW Loyalty program and enroll new members.
• Answer product-related questions and complete customer transactions for in-store sales and digital orders.
• Maintain a neat, clean, and safe shopping environment by performing regular housekeeping tasks.
• Receive inbound freight and prepare merchandise for the sales floor according to DSW standards.
• Complete all functions of the fulfillment process, including locating items and ensuring readiness for pick up/delivery.
• Utilize company tools to search for product availability and assist customers in ordering.
• Participate in daily team meetings and ongoing training, demonstrating teamwork and inclusivity.
• Follow DSW's policies and procedures during customer transactions, ensuring accuracy in cash handling.
• Partner with the Customer Experience Leader (CEL) to address escalated customer service issues.

Requirements

• Availability to meet the needs of the business.
• Professional, friendly demeanor with a strong customer service focus.
• Ability to work efficiently to meet time-bound expectations.
• Good verbal and written communication skills.
• Proficient in using technology for customer interactions, including registers and mobile devices.
• Ability to stand or walk for up to 100% of working time.
• Ability to lift up to 50 pounds on an occasional to frequent basis.
• Ability to stoop, kneel, crouch, or crawl frequently.