DSW Store Manager

Designer Shoe Warehouse - Lithonia, GA

Full-time - Manager

Lithonia, GA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Store Manager at DSW is responsible for leading the store team to achieve business results while ensuring exceptional customer experiences. This role involves strategic planning, operational excellence, and fostering a collaborative environment. The Store Manager is accountable for staffing, training, and developing associates, as well as maintaining the store's visual standards and compliance with company policies. The position emphasizes customer service, team development, and effective communication to enhance the DSW brand image.

Responsibilities

• Ensure customer satisfaction and operational excellence within the store.
• Implement financial plans to maintain KPI performance and facilitate exceptional customer experiences.
• Coach the store team on the link between service behaviors and business results.
• Provide leadership, feedback, and recognition to improve financial performance.
• Maintain optimal staffing and scheduling responsive to traffic and business trends.
• Respond to customer feedback with urgency.
• Recruit, hire, and onboard managers and associates in a timely manner.
• Assess team performance and provide coaching, training, and development.
• Ensure store appearance and visual standards are consistent with the DSW brand image.
• Manage resources to maximize financial goals and ensure compliance with company policies.
• Oversee daily store cleaning, recovery, maintenance, and inventory.

Requirements

• Proven record of driving results
• Excellent verbal and written communication skills
• Proven ability to motivate others
• Customer service skills
• Time management skills
• Professionalism
• Basic computer skills, including e-mail, MS Word, and Excel