Designer Shoe Warehouse - Memphis, TN
posted 2 months ago
Full-time - Entry Level
Memphis, TN
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
About the position
The Store Supervisor at DSW plays a crucial role in supporting store management by overseeing customer service, merchandising, and inventory management to drive sales and achieve store goals. This position requires collaboration with the management team to prioritize daily operations and ensure compliance with company policies. The Store Supervisor is responsible for maintaining a positive in-store experience, managing inventory activities, and supporting human resources functions within the store.
Responsibilities
- Assist in customer service by modeling company behaviors and responding to customer feedback.
- Maintain store standards to ensure a positive customer experience.
- Complete daily opening and closing tasks, including store cleaning and maintenance.
- Communicate daily, weekly, and monthly goals to the team and monitor progress.
- Supervise inventory management activities, including freight receipt and markdowns.
- Ensure compliance with omni activities such as Charge/Send and BOPIS/BOSTS.
- Leverage inventory reports to enhance merchandise presentation on the sales floor.
- Maintain a safe environment for customers and associates by ensuring equipment is operational.
- Assist in recruiting and training new associates, providing feedback on performance.
- Support payroll and timekeeping activities for associates.
Requirements
- Minimum 2 years of retail experience.
- Some college education preferred.
- High school graduate or equivalent.
- Excellent customer service skills with a positive mindset.
- Ability to manage conflicts and ambiguous situations effectively.
- Strong verbal and written communication skills.
- Proven ability to train, coach, and motivate team members.
- Time management skills and professionalism.
- Proficiency in basic computer use, including Microsoft Office.
