DTC Operations Specialist

$52,000 - $56,160/Yr

REX HILL Winery - Newberg, OR

Full-time - Entry Level

Newberg, OR

About the position

REX HILL Winery is seeking a Direct to Consumer (DTC) Operations Specialist to provide operational and administrative support across various DTC channels, including Wine Club, E-commerce, Tasting Room, and Events/Hospitality. This role requires a blend of wine knowledge, customer service, and operational skills to enhance DTC performance and build brand loyalty while achieving sales goals.

Responsibilities

• Collaborate with Direct Sales Operations Manager to organize and execute all facets of Wine Club business.
• Serve as the lead on all club member communication and oversee the Will Call process.
• Educate DTC staff on Wine Club benefits, shipments, and sales initiatives.
• Achieve e-commerce sales goals through strategic initiatives and partnerships with marketing.
• Maintain e-commerce sales systems, including order processing and inventory management.
• Provide exceptional wine presentations and guest education in the Tasting Room.
• Assist with operational and administrative tasks in the Tasting Room to meet sales goals.
• Generate regular and ad hoc reports for performance tracking.
• Manage wine inventory and ensure compliance with sales systems.

Requirements

• High school diploma or equivalent required; associate's degree preferred.
• Minimum of one year of administrative experience required.
• Must be 21 years of age with a valid OLCC card.
• Prior experience in hospitality or hosting, with a focus on wine preferred.
• Proficiency in Point of Sale (POS) systems such as Wine Direct, D365, or Commerce7.
• Proficiency in Microsoft Outlook and Excel required.
• Ability to stand for extended periods and lift/carry up to 50 lbs.
• Schedule flexibility for weekend, holiday, and occasional evening shifts.

Nice-to-haves

• Experience in e-commerce sales strategies and email campaigns.
• Knowledge of wine and wine presentations.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid holidays
• Employee wine discounts