DTC Operations Specialist

$52,000 - $56,160/Yr

Ste. Michelle Wine Estates - Newberg, OR

Full-time

Newberg, OR

Beverage and Tobacco Product Manufacturing

About the position

The DTC Operations Specialist at REX HILL Winery is a versatile role focused on providing operational and administrative support to the Direct to Consumer (DTC) department. This includes managing the Wine Club, E-commerce, Tasting Room, and Events/Hospitality channels. The specialist will leverage their technical and practical experience, along with strong organizational skills, to enhance DTC performance and build brand loyalty while achieving sales goals.

Responsibilities

• Collaborate with Direct Sales Operations Manager to organize and execute all facets of Wine Club business.
• Serve as the lead on all club member communication.
• Oversee the Will Call process, including tracking orders, pick-up notifications, inventory reconciliations, and managing unclaimed orders.
• Educate DTC staff on Wine Club benefits, shipments, and sales initiatives, supported by the Direct Sales Operations Manager.
• Achieve e-commerce sales goals via strategic sales initiatives in collaboration with the Direct Sales Operations Manager.
• Partner with marketing to create and implement e-commerce strategies, including email campaigns and promotions.
• Oversee and maintain e-commerce sales systems, including sales platforms, databases, order and shipment processing, issue research and resolution, and inventory management.
• Provide exceptional wine presentations and guest education in the Tasting Room.
• Assist with Tasting Room operational and administrative tasks to meet sales goals, including order processing, POS support, event setup, and customer service.
• Generate regular and ad hoc reports for performance tracking.
• Serve as department point person on wine inventory management, ensuring appropriate movement/transfer/orders of wine inventory between locations.
• Build proficiency in additional DTC operation systems and processes to serve as backup for other DTC operations within the organization.
• Partner with multiple departments for efficient and effective DTC department operations.

Requirements

• High school diploma or equivalent minimum requirement, associate's degree preferred.
• Minimum of one year of administrative experience required.
• Must be 21 years of age with a valid OLCC card.
• Prior experience in hospitality or hosting, with a focus on wine preferred.
• Proficiency in Point of Sale (POS) systems such as Wine Direct, D365, or Commerce7 well beyond simple guest order entry.
• Proficiency in Microsoft Outlook and Excel required.
• Able to stand for extended periods of time, and lift and carry up to 50 lbs. up and down stairs.
• Ability to reliably get to and from off-site events.
• Schedule flexibility needed for weekend, holiday, and occasional evening shifts.

Benefits

• Health Care Coverage including medical, dental, vision & prescription - eligible on date of hire for full-time employees.
• Paid Vacation & Holidays.
• 401(k) with Employer Match and Supplemental Contribution.
• Employee Wine Discounts.