DTC Operations Specialist

$52,000 - $56,160/Yr

Ste. Michelle Wine Estates - Newberg, OR

Full-time - Entry Level

Newberg, OR

Beverage and Tobacco Product Manufacturing

About the position

The Direct to Consumer (DTC) Operations Specialist at REX HILL Winery is responsible for providing operational and administrative support across various DTC channels, including Wine Club, E-commerce, Tasting Room, and Events/Hospitality. This role requires a blend of technical expertise, organizational skills, and a passion for wine and customer service to enhance DTC performance and build brand loyalty while achieving sales goals.

Responsibilities

• Collaborate with the Direct Sales Operations Manager to organize and execute all facets of the Wine Club business.
• Serve as the lead on all club member communication and oversee the Will Call process, including tracking orders and managing unclaimed orders.
• Educate DTC staff on Wine Club benefits, shipments, and sales initiatives.
• Achieve e-commerce sales goals through strategic initiatives in collaboration with the Direct Sales Operations Manager and Marketing partners.
• Oversee and maintain e-commerce sales systems, including order processing and inventory management.
• Provide exceptional wine presentations and guest education in the Tasting Room.
• Assist with operational and administrative tasks in the Tasting Room to meet sales goals.
• Generate regular and ad hoc reports for performance tracking and manage wine inventory.

Requirements

• High school diploma or equivalent; associate's degree preferred.
• Minimum of one year of administrative experience required.
• Must be 21 years of age with a valid OLCC card.
• Prior experience in hospitality or hosting, with a focus on wine preferred.
• Proficiency in Point of Sale (POS) systems such as Wine Direct, D365, or Commerce7.
• Proficiency in Microsoft Outlook and Excel required.
• Ability to stand for extended periods and lift and carry up to 50 lbs.
• Schedule flexibility for weekend, holiday, and occasional evening shifts.

Nice-to-haves

• Experience in wine sales or marketing.
• Knowledge of wine regions and varietals.

Benefits

• Health Care Coverage including medical, dental, vision & prescription - eligible on date of hire for full-time employees.
• Paid Vacation & Holidays.
• 401(k) with Employer Match and Supplemental Contribution.
• Employee Wine Discounts.