DTO Operations Analyst

WestRock - Atlanta, GA

Full-time

Atlanta, GA

Paper Manufacturing

About the position

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers, and manufacturing experts with a purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability, and excellence, we use leading science and technology to move fiber-based packaging forward. Our technology organization is transforming how we work at WestRock. We align with our businesses to deliver innovative solutions that address specific business challenges, integrate processes, and create great experiences. We connect our work to digital goals that propel WestRock forward in the Digital Age, imagining how technology can advance the way we work by using disruptive technology. The Analyst, Digital Product Management is a non-technical role supporting the Digital Transformation Office within WestRock's Information Technology & Digital function. You will be responsible for supporting operating processes (non-technical), IT finance processes, reporting, tracking, and analyzing project performance and outcomes. You will coordinate, analyze, and support process improvement activities that help accelerate the team's productivity. The Analyst, Digital Product Management supports the IT Director of DTO Operations in ensuring execution of team objectives, management system, operating rhythms, and other various tasks for the DTO and CIDO teams. In this role, you will play a critical part in supporting the IT organization function by providing data analysis, reporting, and recommendations that can be used to improve IT operations. This role requires a strong attention to detail, excellent analytical skills, and the ability to communicate complex information effectively to stakeholders.

Responsibilities

• Build reports that summarize the performance of the IT&D function, ensuring they are accurate, timely, and actionable.
• Track, analyze, and interpret data related to the IT&D and DTO teams, identifying trends, patterns, and insights to improve operations.
• Support building and maintaining metric dashboards that provide timely insights into IT operations, ensuring they are visually appealing and easy to understand.
• Facilitate routine IT Operations cadences and standardize review schedules, including agendas, participants, and relevant content/materials for IT Leaders.
• Identify opportunities to improve IT&D operations through data analysis and develop recommendations, collaborating with stakeholders across the organization.
• Coordinate small projects related to IT operations, tracking progress and ensuring timely completion.

Requirements

• Bachelor's Degree or equivalent in Computer Science, Management - Information Systems, or a related field.
• 3-5 years of project coordination and business analyst experience across multiple projects or initiatives.
• Track record in coordinating and working with cross-functional teams (IT and Business) in cross-domain solutions.
• Excellent communication skills.
• Very high proficiency with the MS suite of products (Word, Excel, PPT, and PowerPoint).
• Self-directed, fast-paced, collaborative, and results-oriented.
• Strong communication and collaboration skills, with the ability to work effectively in a global enterprise.
• Ability to work under tight deadlines at a fast pace while maintaining strong attention to detail.
• Affinity for analysis and working with financial data.
• Problem-solving skills to find multiple viable solutions for challenges.
• Computer skills to use various tools needed for analysis, with an emphasis on MS Excel and BI.
• Analytical skills to process large amounts of data.
• Critical thinking to determine what data and information is useful for tasks.

Benefits

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies, and potential.
• A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of daily work.