DTS Business Relationship Manager I

$90,459 - $142,438/Yr

Intermountain Health - Oklahoma City, OK

Full-time - Mid Level

Oklahoma City, OK

Hospitals

About the position

The Business Relationship Manager (BRM) serves as the primary facilitator between an assigned Business/Clinical Portfolio and the Digital Technology Services (DTS) organization at Intermountain Health. This role is crucial for aligning DTS services with the strategic vision of the organization, ensuring transparency for stakeholders, and optimizing the value derived from DTS capabilities. The BRM acts as a trusted advisor, coordinating communication between business leaders and DTS, and plays a strategic role in prioritizing and evaluating technology needs to drive innovation and value recognition.

Responsibilities

• Serve as a trusted advisor between DTS and Business/Clinical Portfolios.
• Develop and lead the execution of regular service reviews.
• Act as a subject matter expert for DTS services and the assigned Business/Clinical Portfolio.
• Understand Business/Clinical Portfolio needs to facilitate strategic discussions with DTS.
• Translate DTS initiatives into actionable insights for the business.
• Facilitate interactions between stakeholders to resolve issues and manage conflict resolution.
• Participate in Business/Clinical Portfolio team meetings to enable value recognition with DTS capabilities.
• Serve as the primary point of contact for DTS and Business/Clinical Portfolios, escalating questions and concerns as needed.
• Develop strong relationships to effectively communicate complex issues.

Requirements

• Bachelor's Degree in information systems or clinical specialty and five years of experience in Information systems, clinical informatics, project management, technology management, or business relationship management.
• Master's Degree in information systems, business, or clinical specialty and three years of experience in information systems, clinical informatics, project management, or business relationship management.
• Three years in a role requiring strong project management skills and presentation and persuasion skills.
• Demonstrated effective leadership, judgment, and decision-making skills.
• Demonstrated strong analysis and problem resolution skills.
• Demonstrated superior oral and written communication skills across all levels of an organization.
• Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment.
• Demonstrated experience working in a team-oriented, collaborative environment with positive outcomes.
• Demonstrated ability to lead by influence without line authority.

Nice-to-haves

• PMI certified
• Two years of experience collaborating on complex projects and one year leading teams on complex projects.
• One year of supervisory/leadership experience, responsible for coaching development and staffing.
• Demonstrated experience mentoring and helping develop others.
• Demonstrated appropriate personal balance between patience and the drive for completion.
• Experience supporting and sustaining standards.
• Consistently high commitment and successful track record in providing excellent customer service.
• Negotiation and influencing skills.

Benefits

• Comprehensive benefits package covering wellness programs.
• Support for living healthy, happy, secure, connected, and engaged.