Dual Assistant General Manager

$65,000 - $70,000/Yr

Marriott International - Eagan, MN

Full-time - Mid Level

Eagan, MN

1,001-5,000 employees

Accommodation

About the position

The Dual Assistant General Manager is responsible for ensuring guest satisfaction and the efficient operation of two hotels by supervising various operating departments in the absence of the General Manager. This role focuses on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and the development of associates. The position requires a strong emphasis on leadership, problem-solving, and effective communication to maintain high operational standards and enhance guest experiences.

Responsibilities

• Ensure guest satisfaction and efficient hotel operations in the absence of the General Manager.
• Supervise and support the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments.
• Communicate and correct deficiencies in departments as necessary.
• Assist the General Manager in revenue generation programs and participate in sales efforts.
• Develop managerial and hourly employees through corporate-approved training programs.
• Conduct bi-weekly one-on-one meetings with Department Heads for personnel development.
• Create an environment where employees make empowered decisions to ensure guest satisfaction.
• Assist in the creation of financial reports as required by the Corporate Office.
• Participate in required Manager on Duty (M.O.D.) coverage as scheduled.
• Ensure training in service standards is taking place in each department.

Requirements

• At least 5 years of progressive experience in a Rooms or F&B department at a hotel, or a 4-year college degree with 2-3 years of experience, or a 2-year college degree with 3-4 years of experience in a Rooms or F&B department.
• Previous supervisory experience required.
• Proficient in Windows Operating Systems.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations and maintain composure under pressure.
• Effective problem-solving skills, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to assimilate complex information from disparate sources and adjust to meet specific needs.
• Effective communication skills to convey information and ideas clearly.

Nice-to-haves

• CPR Certification
• First Aid Certification

Benefits

• Paid training
• AD&D insurance
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Vision insurance
• Flexible schedule