Dual Operations Manager - Front Office/F&B

$65,998 - $80,995/Yr

Marriott International - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Accommodation

About the position

The position involves supporting the successful execution of hotel operations across various departments, including Front Office, Housekeeping, and Food and Beverage. The role focuses on improving guest and employee satisfaction while maximizing financial performance. The individual will lead a specific team, ensuring adherence to standards and procedures, and assist in achieving property goals.

Responsibilities

• Support the execution of hotel operations across departments.
• Manage staff and ensure adherence to standards and procedures.
• Improve guest and employee satisfaction.
• Maximize financial performance of the department.
• Lead specific teams to meet or exceed property goals.
• Communicate goals and results to employees.
• Provide excellent customer service and address guest concerns promptly.
• Assist in hiring decisions and ensure thorough orientations for new team members.
• Perform required annual quality audits with GM & RD.

Requirements

• High school diploma or GED with 4 years of experience in guest services, front desk, housekeeping, or related area.
• OR a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of experience in guest services, front desk, housekeeping, or related area.
• Strong understanding of employee and guest satisfaction metrics.
• Ability to lead by example and demonstrate self-confidence, energy, and enthusiasm.

Nice-to-haves

• Experience in managing hotel operations in a leadership role.
• Knowledge of financial statements and performance data.

Benefits

• Bonus program
• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits