Dual Property General Manager | Mira Flats & Mari Bellevue

$90,000 - $93,000/Yr

Columbia Hospitality - Bellevue, WA

Full-time - Senior

Bellevue, WA

Accommodation

About the position

The General Manager for Mira Flats and Mari Bellevue is responsible for overseeing the daily operations of the properties, ensuring exceptional service for residents and guests, and managing a team of professionals. This role involves financial management, maintenance oversight, and community engagement, all while adhering to the company's values and commitment to creating exceptional experiences.

Responsibilities

• Adhere to the annual budgeted expenses and collaborate with accounting to complete monthly financial reports.
• Review and approve all association expenses in a timely manner.
• Manage all processes and procedures for routine, preventative, and emergency maintenance and repairs of the common area facility, systems, and equipment.
• Ensure exceptional service is provided to residents and guests by all team members.
• Oversee the efficient functioning of the building's physical, mechanical, electrical, and plumbing systems.
• Complete all required building and system inspections in a timely manner.
• Ensure the safety and security of all residents and team members.
• Manage the security, cleanliness, and repair of all engineering department tools and equipment according to established procedures and budgets.
• Effectively manage a team, including recruiting, training, scheduling, and performance management of housekeeping, concierge, and maintenance professionals.
• Respond to after-hour calls as necessary and address unsafe conditions immediately.
• Provide overall direction, coordination, and leadership for all departments in the property.
• Act as a direct liaison to community organizations, city officials, industry associations, and public relations entities.
• Participate in the preparation of the annual operating budget and financial plans that support the overall objectives of the property.
• Create and monitor annual operating goals addressing financial, resident, infrastructure, and learning and growth drivers.
• Work with department leaders to meet or exceed established budgetary guidelines.
• Establish sound pricing policies for guest services and review and approve operating expenses.
• Develop and implement strategies to enhance profitability and revenue generation.
• Direct the accurate and on-time preparation, production, and distribution of all required reports.
• Protect and enhance the value of all property assets through appropriate maintenance, security, emergency preparedness, housekeeping, and capital improvements.
• Analyze resident feedback and discuss findings with department leaders to institute necessary changes and upgrades in service.
• Promote the property by maintaining an active and visible position in the local community and with industry partners.
• Conduct timely formal assessments of individual team members in alignment with performance review policies and procedures.

Requirements

• At least 5 years of progressive experience in a General Manager role at a property of similar size and level of service.
• 2+ years of experience managing common-interest communities (condominiums, HOAs) with direct partnerships with board of directors, developers, or ownership groups strongly preferred.
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals.
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
• Strong financial management skills, including budget management, expense control, forecasting, and analysis of financial statements.
• Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship-building.

Nice-to-haves

• Experience with hospitality management software such as Maya.
• Knowledge of applicable laws, codes, and regulations.

Benefits

• Health savings account
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Cell phone reimbursement
• Employee assistance program
• Vision insurance
• Referral program
• Pet insurance