Dual Property Residential General Manager | Columbai Hosp

$90,000 - $93,000/Yr

Columbia Hospitality - Seattle, WA

Full-time - Senior

Seattle, WA

Accommodation

About the position

The Dual Property Residential General Manager at Columbia Hospitality is responsible for overseeing the operations of two residential properties, ensuring exceptional service for residents and guests. This role involves financial management, team leadership, and maintaining the physical integrity of the properties. The General Manager will collaborate with various departments to meet budgetary goals and enhance profitability while fostering a positive community environment.

Responsibilities

• Adhere to the annual budgeted expenses and collaborate with accounting to complete monthly financial reports.
• Review and approve all association expenses in a timely manner.
• Manage all processes and procedures for routine, preventative, and emergency maintenance and repairs of the common area facilities, systems, and equipment.
• Ensure exceptional service is provided to residents and guests by all team members.
• Oversee the efficient functioning of the building's physical, mechanical, electrical, and plumbing systems.
• Complete all required building and system inspections in a timely manner.
• Ensure the safety and security of all residents and team members.
• Maintain the security, cleanliness, and repair of all engineering department tools and equipment according to established procedures and budgets.
• Effectively manage a team, including recruiting, training, scheduling, and performance management of housekeeping, concierge, and maintenance professionals.
• Respond to after-hour calls as necessary and address unsafe conditions immediately.
• Provide overall direction, coordination, and leadership for all departments in the property.
• Act as a direct liaison to community organizations, city officials, industry associations, and public relations entities.
• Participate in the preparation of the annual operating budget and financial plans.
• Create and monitor annual operating goals addressing financial, resident, infrastructure, and learning and growth drivers.
• Develop and implement strategies to enhance profitability and revenue generation.
• Analyze resident feedback and discuss findings with department leaders to institute necessary changes in service.

Requirements

• At least 5 years of progressive experience in a General Manager role at a property of similar size and level of service.
• 2+ years of experience managing common-interest communities (condominiums, HOAs) with direct partnerships with board of directors, developers, or ownership groups preferred.
• Strong communication skills, including the ability to write contracts, reports, and business correspondence.
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, and problem solving.
• Strong financial management skills, including budget management, expense control, forecasting, and analysis of financial statements.
• Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship-building.

Nice-to-haves

• Experience with hospitality management software.
• Knowledge of local community and industry trends.

Benefits

• Health savings account
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Cell phone reimbursement
• Employee assistance program
• Vision insurance
• Referral program
• Pet insurance