Dual Service Manager

Aramark - Huntersville, NC

Full-time - Mid Level

Huntersville, NC

Food Services and Drinking Places

About the position

The Dual Service Manager is a management role focused on developing and implementing culinary and housekeeping solutions tailored to meet the needs and preferences of patients. This position emphasizes leadership, client relationship management, financial performance, productivity, and compliance with safety and sanitation standards.

Responsibilities

• Use Aramark's coaching model to engage and develop team members to their fullest potential
• Reward and recognize employees
• Ensure individual and team performance meets objectives and client expectations
• Plan and lead daily team briefings
• Ensure safety and sanitation standards in all operations
• Identify client needs and communicate operational progress
• Ensure the completion and maintenance of P&L statements
• Deliver client and company financial targets
• Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins
• Bring value through efficient operations, appropriate cost controls, and profit management
• Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
• Ensure entire team is trained and able to implement
• Supervise team regarding production, quality and control
• Maintain a safe and healthy environment for clients, customers and employees
• Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
• Lead the front of the house of the dining operation in conjunction with the Food Service Director
• Plan, direct, and coordinate food service activities to deliver a finished product to the customer
• Ensure compliance with appropriate infection prevention, safety, OSHA, Joint Commission and regulatory standards
• Determine the needs of the clients' operation and ensure that the appropriate Aramark resources are engaged
• Mentor employees by creating a shared understanding about what needs to be achieved and how it is to be achieved.

Requirements

• At least 1 year of experience with EVS in skilled nursing homes
• At least 1 year of experience with Culinary in skilled nursing homes
• 2-3 years of experience in a management role
• Bachelor's degree or equivalent experience preferred
• Strong interpersonal skills
• Ability to maintain effective client and customer rapport for mutually beneficial business relationships
• Ability to demonstrate excellent customer service using Aramark's standard service model
• Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
• Occasional lifting, carrying, pushing, and pulling up to 50 lb.
• Must be able to stand for extended periods of time
• Servsafe certification is strongly preferred, must be willing to get certification.