DUNKIN - General Manager

Dunkin' Donuts - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Food and Beverage Retailers

About the position

The Restaurant General Manager is responsible for providing strong leadership to the team, ensuring operational excellence, and delivering exceptional guest experiences at a Dunkin' restaurant. This role involves overseeing all aspects of the restaurant's operations, adhering to Dunkin' standards and franchisee policies, and driving profitable sales while maintaining compliance with applicable laws.

Responsibilities

• Perform all responsibilities of restaurant team members
• Lead team meetings
• Deliver training to restaurant team members
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicate restaurant priorities, goals and results to restaurant team members
• Execute new product roll-outs including training, marketing and sampling
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements
• Control costs to help maximize profitability
• Complete inventory on a periodic basis as determined by Franchisee
• Complete weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Complete DCP and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manage cash over/short in restaurant and ensure team members are following franchisee's cash management policies
• Engage with Dunkin' Brands Field Operations team as appropriate
• Recruit, hire, onboard and develop restaurant team members
• Plan, monitor, appraise and review employee performance
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Requirements

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
• College Degree preferred

Nice-to-haves

• Strong analytical skills and business acumen
• Ability to work well with others in a fun, fast-paced team environment
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest focused
• Time Management
• Problem solving
• Motivating others

Benefits

• Competitive salary
• Opportunities for career advancement
• Employee discounts
• Flexible scheduling