Southwest Airlines - Cincinnati, OH
posted 5 months ago
The Duty Supervisor position at Southwest Airlines in Cincinnati, OH, is a pivotal role within the Ground Operations department, aimed at ensuring the smooth and efficient operation of airport services. This position is designed for individuals who are passionate about delivering exceptional customer service while managing a team of Ramp, Operations, and Customer Service Agents. The Duty Supervisor will be responsible for overseeing daily airport operations, ensuring compliance with safety regulations, and maintaining high levels of employee morale and customer satisfaction. This role requires strong communication skills and the ability to multitask in a dynamic environment, as well as a commitment to fostering a culture of inclusion and support within the team. In this role, the Duty Supervisor will actively coordinate with various departments to maintain on-time performance and address any customer inquiries or complaints. They will monitor ground support performance, ensuring that all operational requirements are met, and will be responsible for training compliance among agents. The position also involves administrative duties such as managing shift bids, payroll, and attendance reports, as well as ensuring adherence to labor contracts and minimizing disputes. The Duty Supervisor will be expected to drive performance processes by forecasting operational challenges and holding team members accountable for results. The ideal candidate will possess a broad knowledge of airline operations and demonstrate strong leadership abilities. They will be expected to invest in their own professional development and participate in continuous learning opportunities. This role may require working various shifts, including early mornings, late evenings, weekends, and holidays, based on seniority. U.S. citizenship or current authorization to work in the U.S. is required, and candidates must meet specific airport requirements to obtain necessary certifications.