DV Hopeline Advocate (Sat-Tues, 6am-3pm)

$63,835 - $63,835/Yr

New Beginnings - Seattle, WA

Full-time - Entry Level

Remote - Seattle, WA

Ambulatory Health Care Services

About the position

The Domestic Violence Hopeline Advocate position is a remote role focused on providing compassionate advocacy support to individuals experiencing intimate partner violence. The advocate will work from a private home environment to ensure confidentiality while responding to calls and chats on the DVHopeline. The role emphasizes a trauma-informed, survivor-centered approach, aiming to empower survivors and connect them with necessary resources and support services.

Responsibilities

• Provide culturally responsive and trauma-informed support, information, and referrals to callers on New Beginnings' 24-hour DVHopeline.
• Staff a dedicated Help Line schedule, providing domestic violence information, crisis intervention, emotional support, safety planning, risk assessment, and resource coordination.
• Explore additional service needs of callers and facilitate appropriate referrals to relevant organizations.
• Provide information and support to friends, family, and professionals seeking to assist domestic violence survivors.
• Support callers who have experienced sexual violence or commercial sexual exploitation and refer them to relevant agencies as needed.
• Incorporate survivor-centered, trauma-informed, and culturally responsive best practices into supportive services.
• Provide healthy relationships information to callers seeking to prevent domestic violence.
• If bi or multi-lingual, provide support in non-English languages to callers as needed.
• Help ensure that services embody anti-oppression principles and promote equity for BIPOC and LGBTQIA+ survivors.
• Coordinate interpreter services for Helpline callers as needed.
• Enter complete, accurate, and appropriate service data into the agency database.
• Respond to meet data needs identified by the Managers/Program Director or data staff.
• Maintain extensive knowledge of community resources for the benefit of survivors.
• Maintain positive working relationships with other domestic violence and service agencies in the community.
• Provide program information and stories to the development team to support donor engagement and funding opportunities.
• Actively contribute to a positive team environment and participate in all required meetings and trainings.
• Assist with administrative or other tasks as requested by the Managers/Program Director.

Requirements

• Commitment to the mission of New Beginnings and to the needs of domestic violence survivors.
• A minimum of one year of experience providing survivor-centered advocacy and/or crisis line coverage, with domestic violence-specific experience preferred.
• Willingness to learn about and promote equity and social justice within and outside of New Beginnings.
• Knowledge of the dynamics of domestic violence and the impact of trauma on survivors and their children.
• Demonstrated ability to work with diverse survivors in a welcoming, supportive, culturally responsive manner.
• English fluency is required; fluency in one or more additional languages is preferred.
• Ability to research a wide range of community resources to meet survivors' needs.
• Demonstrated ability to attend to detail and ensure follow-through.
• Demonstrated ability to be flexible, handle crises, and juggle multiple responsibilities in a fast-paced environment.
• Ability to maintain participant confidentiality.
• Ability to engage in wellness and self-care activities to manage secondary trauma.
• Proficient with Microsoft Office applications; typing at 50 wpm a plus.
• Must have access to transportation for in-person onboarding meeting in Seattle.

Nice-to-haves

• Fluency in one or more of the additional languages: Spanish, Chinese, Vietnamese, Russian, Ukrainian, Amharic, Somali, Tigrinya, Punjabi, Hindi, or other African, Asian, and Middle Eastern languages.

Benefits

• Starts at $30.69 per hour.
• 85% paid medical, dental, and vision benefits.
• 100% paid Optum EAP (Employee Assistance Program) and life insurance.
• Paid monthly trainings.
• 29 days of paid leave annually.
• 11 paid holidays.