E-Billing Specialist

$70,000 - $77,000/Yr

BGSF - Chicago, IL

Full-time - Entry Level

Remote - Chicago, IL

Administrative and Support Services

About the position

The E-Billing Specialist will support the Electronic Billing team in managing the electronic exchange of billing information between the Firm and its clients. This role involves onboarding clients to electronic billing systems, troubleshooting issues, and ensuring compliance with electronic billing requirements. The position is a direct hire opportunity located in downtown Chicago, transitioning to a hybrid work model after an initial training period.

Responsibilities

• Onboard clients to electronic billing systems and ensure client-specific e-billing requirements are met.
• Provide eBillingHub support by researching and troubleshooting electronic billing issues.
• Act as a helpdesk for questions from the Firm's worldwide offices on electronic billing issues.
• Ensure compliance with the requirements of all electronic billing systems and communicate those requirements to Firm personnel.
• Understand various Legal Electronic Data Exchange Standard (LEDES) billing formats and work with the HUB Support team to implement/update formats as needed.
• Oversee the electronic invoice submission process from submission to acceptance.
• Identify, research, and troubleshoot rejected invoices to ensure proper submission and acceptance by clients.
• Coordinate with departments to expedite the acceptance of electronic invoices.
• Manage new and existing timekeepers for electronically billed clients and determine correct rates for submission.
• Document and communicate the client rate submission process.
• Provide recommendations for improved efficiency through ongoing assessment.
• Determine and submit billing rates to clients' electronic billing systems during annual rate implementation review.
• Provide excellent customer service to attorneys, the Billing group, clients, and other Firm personnel.

Requirements

• Bachelor's degree or equivalent work experience
• Proficiency in Microsoft Office, particularly Excel and Word
• Experience with eBillingHub and/or Elite 3E billing applications strongly preferred
• Experience working in a law firm/legal services environment
• 2 years of experience in electronic billing
• 1 year of experience in legal billing
• 2 years of experience with Microsoft Office

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance