E-Commerce and Fulfillment Associate or Coordinator

About the position

The E-Commerce and Fulfillment Associate or Coordinator at the Physicians Committee for Responsible Medicine is responsible for supporting the e-commerce and fulfillment operations of a nonprofit organization dedicated to promoting health through plant-based diets. This full-time, in-office position requires a candidate with experience in customer service, sales, and logistics to manage literature and merchandise fulfillment, customer inquiries, inventory management, and event support.

Responsibilities

• Process literature and merchandise orders within 48 hours in an economical manner.
• Respond to customer inquiries within 24 hours, aiming to build relationships and cultivate members.
• Sort incoming mail daily and route it correctly to departments.
• Process outgoing mail daily in the most economical manner.
• Ensure inventory is always in stock and the fulfillment center is organized and professional.
• Track audited merchandise and manage event supplies and equipment.
• Handle administrative tasks promptly and accurately according to established procedures.
• Increase sales in the PCRM shop to reach more people with the organization's message.

Requirements

• Minimum of three years of experience in customer service, sales, shipping logistics, and/or fulfillment.
• Ability to follow detailed instructions and procedures.
• Skill in organizing, prioritizing, and managing time effectively.
• Ability to adapt to changing work plans and procedures.
• Openness to receiving and applying feedback to develop new skills.

Nice-to-haves

• Experience working in a fast-paced environment and/or under pressure of deadlines.
• Entrepreneurial experience or interest.
• Minimum of five years of experience in customer service, sales, shipping logistics, and/or fulfillment.

Benefits

• 403(b) matching
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Life insurance