E-Commerce Customer Service Specialist

$37,440 - $45,760/Yr

Pol Clothing - Vernon, CA

Full-time - Entry Level

Onsite - Vernon, CA

Merchant Wholesalers, Nondurable Goods

About the position

The E-Commerce Customer Service Specialist at POL Clothing is responsible for managing online sales orders, providing customer support, and ensuring fulfillment targets are met. This role requires strong communication and organizational skills, as well as the ability to adapt to a dynamic work environment. The specialist will also engage in upselling and cross-selling opportunities while maintaining a focus on customer satisfaction and company goals.

Responsibilities

• Manage, process and fulfill online sales orders from POL's website and online marketplaces.
• Be available for business travels to various markets as required.
• Utilize sales and account data in conjunction with company ERP for optimal decision-making.
• Assist with all inbound/outbound correspondence through various communication channels.
• Handle customer/account related inquiries effectively.
• Collaborate with teams to achieve fulfillment targets.
• Own and deliver on daily, weekly, and monthly task timelines.
• Maintain product knowledge to engage in upselling and cross-selling.
• Identify and maximize selling opportunities throughout the customer journey.
• Organize and prioritize customer/account data related to order fulfillment goals.
• Drive excellent results across key performance areas.
• Communicate effectively with teams and management.
• Adapt to evolving work needs as required.

Requirements

• Customer or business account service skills (B2B focused).
• Moderate to strong computer skills.
• Upselling and cross-selling skills.
• Moderate to strong problem-solving skills.
• General administrative skills.
• Strong written and verbal communication skills.
• Strong organizational skills.
• Moderate to strong interpersonal skills.
• Punctuality and time management skills.
• Detail-oriented and adaptable to dynamic work needs.
• Familiarity with the apparel industry within the B2B landscape.
• Fluency in English.
• Ability to travel domestically for 1-3 weeks at a time.

Nice-to-haves

• Experience in the apparel industry.
• Previous experience in customer service or account management.

Benefits

• 401(k)
• On-the-job training
• Referral program
• Company-paid breakfast on Tuesdays and Thursdays
• Company-paid lunch on Fridays