E-Commerce Customer Service

$41,600 - $41,600/Yr

Vahan Hadjinian - Glendale, CA

Full-time - Entry Level

Glendale, CA

About the position

The Customer Service Specialist position at 36 Circles is focused on delivering exceptional customer service and support in an e-commerce environment. The role involves handling customer inquiries through various channels, processing return orders, and assisting with office tasks. The ideal candidate will possess strong communication skills, attention to detail, and a customer-centric approach, with experience in HubSpot, ShipStation, and Woocommerce being essential.

Responsibilities

• Respond to customer inquiries via phone, email, and chat support in a professional and friendly manner
• Provide accurate and helpful information to customers regarding products, orders, and services
• Process return orders and ensure timely resolution of customer issues
• Process phone orders
• Assist with various office tasks, such as data entry, filing, and document management
• Maintain accurate and up-to-date customer records in HubSpot or similar CRM system
• Collaborate with other departments to address customer concerns and ensure customer satisfaction
• Continuously enhance knowledge of products and services to provide excellent customer support
• Meet or exceed established performance metrics and customer service goals

Requirements

• Previous experience in customer service, preferably in a fast-paced environment
• Familiarity with HubSpot
• Excellent communication skills, both written and verbal
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy in data entry and order processing
• Friendly and professional demeanor with a customer-centric attitude
• Proficiency in Microsoft Office Suite and other common office software

Benefits

• Health insurance
• Paid time off