e-COMMERCE/DEPARTMENT LEAD

Kroger - Scottsdale, AZ

Part-time - Entry Level

Scottsdale, AZ

101-250 employees

Food and Beverage Retailers

About the position

The Store e-Commerce Manager Assistant plays a crucial role in overseeing the daily operations of the e-Commerce department at Fry's Food Stores. This position is responsible for ensuring that the team meets customer expectations while adhering to company guidelines and food safety procedures. The role emphasizes the company's core values, including respect, honesty, integrity, diversity, inclusion, and safety, while fostering a collaborative and efficient work environment.

Responsibilities

• Assist the Store e-Commerce manager in managing the day-to-day operation of the e-Commerce department.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Ensure team members adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines.
• Train all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates' needs.
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain level of supplies needed to perform necessary duties.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies, and invalid temperature types to the store e-Commerce manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on team members' daily performance and annual performance reviews.

Requirements

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (i.e., counting, addition, and subtraction).
• Self-directed, ability to execute projects with minimal supervision.

Nice-to-haves

• Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience.

Benefits

• Opportunities for career growth and development.
• Supportive work environment that values diversity and inclusion.