e-COMMERCE/DEPT LEADER

Kroger - Colorado Springs, CO

Full-time - Entry Level

Colorado Springs, CO

Food and Beverage Retailers

About the position

The e-Commerce Department Leader is responsible for managing the daily operations of the store's e-Commerce department, ensuring that sales objectives and customer satisfaction goals are met. This role involves staffing, training, and developing associates while upholding the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness, and cleanliness
• Meet the demands of product flow and create schedules according to guidelines
• Develop associates to meet productivity standards and certify associates once they meet or exceed goals
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
• Train associates on all functions and duties of the order selector and customer attendant roles
• Lead team in the planning, implementation, and execution of e-Commerce's initiatives
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
• Assist in the analysis and response to the competitive landscape
• Ensure orders are filled with products requested or comparable substitutes in a timely and effective manner
• Execute Best Practices to determine appropriate substitutions in the event of an out of stock
• Follow processes for streamlining collection of orders, products, checkouts, and delivery
• Report inventory issues such as out of stock items to department heads in a timely manner
• Troubleshoot equipment and devices for e-Commerce department
• Provide feedback to store management team, district manager, field specialist, coordinators, and division e-Commerce manager on the effectiveness of operational plans/programs
• Monitor and control expenses for the department
• Ensure preventative maintenance is being performed on all equipment in the department
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.

Requirements

• Effective communication skills
• Strong organizational skills
• Strong leadership skills
• Basic knowledge of computers

Nice-to-haves

• High school diploma or equivalent
• Experience with and knowledge of Point of Sale (POS)
• Retail Experience

Benefits

• Health care benefits
• Paid time off such as vacation, sick leave, and parental leave
• Mental and emotional support resources through our Employee Assistance Program
• Participation in a 401(k) plan, subject to certain eligibility requirements
• Group term life insurance eligible
• Eligible for an annual bonus based upon company performance
• Associate discounts
• Tuition assistance, college scholarships and educational leave of absence
• Robust internal training and development resources to grow your career