eCommerce Implementation Manager 1

Paccar - Renton, WA

Full-time - Mid Level

Renton, WA

Machinery Manufacturing

About the position

The eCommerce Implementation Manager at PACCAR Inc. is responsible for leading the integration development of the Online Parts Counter (OPC) with the company's largest fleet's business systems. This role focuses on driving engagement and adoption of eCommerce solutions among PACCAR dealers and fleet customers to enhance retail sales growth. The ideal candidate will possess strong project management skills, excellent communication abilities, and a problem-solving mindset to ensure successful dealer and fleet integrations with OPC.

Responsibilities

• Manage the implementation of fleet development integrations with Online Parts Counter (OPC) by working directly with fleet customers and associates across departments.
• Identify and capture business requirements with stakeholders; review deliverables and suggest process improvements.
• Research solutions and mitigate risks related to OPC.
• Prepare and deliver training for dealers and fleet customers on OPC, both virtually and onsite.
• Provide excellent support to dealers and fleet customers.
• Create and maintain project-related documents including project plans, test plans, and process flow diagrams.
• Provide status reports and communication on projects and issues to management, escalating when necessary.
• Drive engagement and adoption of OPC across dealer and fleet networks.
• Research technology solutions and stay updated on the eCommerce industry.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Business, Information Technology, or a related field required.
• 5+ years of industry experience required.
• Exposure to IT Project Management methodologies.
• Demonstrated project management experience with success in managing multiple projects and priorities simultaneously.
• Excellent written and verbal communication skills.
• Strong presentation and customer service skills.
• Knowledge of dealership and fleet operations.
• Ability to solve problems as they arise.
• Self-motivated with the ability to work effectively with little to no supervision.
• Strong time management skills and drive to push projects forward.
• Experience in creating business requirements documentation from discovery through test and signoff.
• Solid understanding of Business and IT acumen.
• Understanding of the project lifecycle and experience with various project development methodologies.

Nice-to-haves

• Advanced PM training (i.e. PMP) preferred.
• Six Sigma certification or training preferred.
• System integration experience preferred.
• eCommerce experience preferred.

Benefits

• 401k with up to a 5% company match
• Fully funded pension plan providing monthly benefits after retirement
• Comprehensive paid time off including a minimum of 10 paid vacation days, 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for employees and their families
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling, and more
• Eligibility for a holiday gift