E-Commerce Onboarding Specialist

$60,000 - $70,000/Yr

Elevate Human Capital - Houston, TX

Full-time - Entry Level

Houston, TX

About the position

The E-Commerce Onboarding Specialist will be responsible for driving e-commerce sales across the U.S. by increasing registration and adoption of the platform. This role involves guiding customers through account activation and helping them utilize the client application effectively, employing various strategies to enhance sales and customer engagement.

Responsibilities

• Work with E-Comm Director to identify and pursue targeted lists of customers in various territories across the U.S.
• Coordinate with Business Development and Sales Teams to organize customer visits.
• Sell customers on the client application and its benefits, including guiding them through the registration process to their first order.
• Meet sales targets through new customer acquisition and increased platform usage.
• Maintain ongoing communication and follow-up systems, including phone and email.
• Implement retention and win-back strategies to grow customer engagement.
• Provide in-person training and support to ensure customers adopt and use the platform.
• Track and report performance, identifying opportunities for improvement and growth.

Requirements

• Experience in B2B sales, preferably in industrial sectors.
• Strong use of technology, including web apps, MS Excel and e-commerce.
• Excellent communication and relationship-building skills.
• Willingness to travel up to 40% across the U.S.
• Self-motivated and results oriented with strong organizational skills.

Nice-to-haves

• Familiarity with the PVF industry or similar.
• Experience driving growth and managing SMB accounts.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance