Unclassified - New York, NY
posted 2 months ago
Happier Grocery is a health-oriented grocery establishment dedicated to offering a lifestyle sanctuary for urban dwellers. Our commitment lies in delivering the finest quality food and an enriching lifestyle experience. We aim to create a shopping environment where customers can shop with confidence, without the need to scrutinize every product label, while fostering a sense of community, positivity, and nourishing enjoyment. We are in search of a dedicated personal shopper/E-commerce team member. In this role, you will provide product advice, manage purchase orders, prepare deliveries, and address customer inquiries. Exceptional communication skills and a commitment to exceeding customer expectations are essential. You will assist customers in making informed purchasing decisions through expert advice and outstanding service, facilitate order placements and payment processes via various channels, and respond effectively to customer inquiries and complaints. Additionally, you will recommend suitable alternatives for unavailable or outdated products, report any customer concerns, supply shortages, or product quality issues to management promptly, and engage with customers to ensure adherence to special instructions. Your responsibilities will also include ensuring accurate selection, scanning, and packing of orders, supporting order collection, packaging, and payment processes as needed, monitoring product availability and offerings, and collaborating with different store departments to ensure seamless service delivery.