E-Commerce Personal Shopping Associate

$45,760 - $52,000/Yr

Unclassified - New York, NY

Full-time

New York, NY

About the position

Happier Grocery is a health-oriented grocery establishment dedicated to offering a lifestyle sanctuary for urban dwellers. Our commitment lies in delivering the finest quality food and an enriching lifestyle experience. We aim to create a shopping environment where customers can shop with confidence, without the need to scrutinize every product label, while fostering a sense of community, positivity, and nourishing enjoyment. We are in search of a dedicated personal shopper/E-commerce team member. In this role, you will provide product advice, manage purchase orders, prepare deliveries, and address customer inquiries. Exceptional communication skills and a commitment to exceeding customer expectations are essential. You will assist customers in making informed purchasing decisions through expert advice and outstanding service, facilitate order placements and payment processes via various channels, and respond effectively to customer inquiries and complaints. Additionally, you will recommend suitable alternatives for unavailable or outdated products, report any customer concerns, supply shortages, or product quality issues to management promptly, and engage with customers to ensure adherence to special instructions. Your responsibilities will also include ensuring accurate selection, scanning, and packing of orders, supporting order collection, packaging, and payment processes as needed, monitoring product availability and offerings, and collaborating with different store departments to ensure seamless service delivery.

Responsibilities

• Assist customers in making informed purchasing decisions through expert advice and outstanding service.
• Facilitate order placements and payment processes via various channels.
• Respond effectively to customer inquiries and complaints.
• Recommend suitable alternatives for unavailable or outdated products.
• Report any customer concerns, supply shortages, or product quality issues to management promptly.
• Engage with customers to ensure adherence to special instructions.
• Ensure accurate selection, scanning, and packing of orders.
• Support order collection, packaging, and payment processes as needed.
• Monitor product availability and offerings.
• Collaborate with different store departments to ensure seamless service delivery.

Requirements

• High school diploma required; a bachelor's degree in marketing or a related field is preferred.
• Previous experience in retail is advantageous.
• Exceptional interpersonal and communication skills.
• Ability to thrive in a fast-paced environment while multitasking.
• Strong written and verbal communication abilities.
• Basic math and computer proficiency.
• Physical capability to lift and carry items, endure noise, and stand, walk, or sit for extended periods.
• Ability to work both independently and collaboratively.
• Flexibility to work varied hours, including evenings and weekends.

Benefits

• Comprehensive Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick Days & Company Holidays)
• Family Leave (Maternity & Paternity)
• Opportunities for Training & Development
• Team Member Referral Program - Earn $250 for successful referrals who remain with the company for three months.