Unclassified - New York, NY
posted 2 months ago
Happier Grocery is a health-conscious grocery establishment dedicated to creating a lifestyle haven for urban dwellers. Our focus is on delivering premium quality food and an enriching lifestyle experience. We aim to cultivate a shopping atmosphere where customers can trust the quality of our offerings without the need for extensive label scrutiny, fostering a sense of community, positivity, and nourishing enjoyment. We are looking for an E-commerce Personal Shopping Specialist to enhance our service team. In this role, you will provide product recommendations, manage purchase orders, prepare deliveries, and address customer inquiries. Exceptional communication skills and a commitment to surpassing customer expectations are essential. You will assist customers in making informed purchasing decisions through expert advice and outstanding service, facilitating order placements and payment processes via various channels. You will also be responsible for addressing customer complaints and requests promptly and effectively, recommending suitable alternatives for out-of-stock or discontinued items, and reporting any customer issues, supply shortages, or product quality concerns to management immediately. Engaging with customers to ensure adherence to special instructions, ensuring accurate selection, scanning, and packing of orders, and supporting order collection, packaging, and payment processes as needed are also key aspects of this role. You will monitor product availability and offerings and collaborate with various store departments to ensure seamless service delivery.