E-Commerce Personal Shopping Specialist

Unclassified - New York, NY

Full-time

New York, NY

About the position

Happier Grocery is a health-conscious grocery establishment dedicated to creating a lifestyle haven for urban dwellers. Our focus is on delivering premium quality food and an enriching lifestyle experience. We aim to cultivate a shopping atmosphere where customers can trust the quality of our offerings without the need for extensive label scrutiny, fostering a sense of community, positivity, and nourishing enjoyment. We are looking for an E-commerce Personal Shopping Specialist to enhance our service team. In this role, you will provide product recommendations, manage purchase orders, prepare deliveries, and address customer inquiries. Exceptional communication skills and a commitment to surpassing customer expectations are essential. You will assist customers in making informed purchasing decisions through expert advice and outstanding service, facilitating order placements and payment processes via various channels. You will also be responsible for addressing customer complaints and requests promptly and effectively, recommending suitable alternatives for out-of-stock or discontinued items, and reporting any customer issues, supply shortages, or product quality concerns to management immediately. Engaging with customers to ensure adherence to special instructions, ensuring accurate selection, scanning, and packing of orders, and supporting order collection, packaging, and payment processes as needed are also key aspects of this role. You will monitor product availability and offerings and collaborate with various store departments to ensure seamless service delivery.

Responsibilities

• Assist customers in making informed purchasing decisions through expert advice and outstanding service.
• Facilitate order placements and payment processes via various channels.
• Address customer complaints and requests promptly and effectively.
• Recommend suitable alternatives for out-of-stock or discontinued items.
• Report any customer issues, supply shortages, or product quality concerns to management immediately.
• Engage with customers to ensure adherence to special instructions.
• Ensure accurate selection, scanning, and packing of orders.
• Support order collection, packaging, and payment processes as needed.
• Monitor product availability and offerings.
• Collaborate with various store departments to ensure seamless service delivery.

Requirements

• High school diploma required; Bachelor's degree in marketing or a related field preferred.
• Previous experience in retail is advantageous.
• Excellent communication and interpersonal skills.
• Ability to multitask in a dynamic environment.
• Strong written and verbal communication abilities.
• Basic math and computer proficiency.
• Physical capability to lift and carry items, tolerate noise, and stand, walk, or sit for extended periods.
• Ability to work independently and collaboratively within a team.
• Flexibility to work irregular hours, including evenings and weekends.

Benefits

• Comprehensive Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick Days & Company Holidays)
• Family Leave (Maternity & Paternity)
• Opportunities for Training & Development
• Team Member Referral Program with incentives