E-Commerce Supervisor (In-Store Shopper)

Whole Foods • Portland, ME

391d

About The Position

The E-Commerce Supervisor at Whole Foods Market is responsible for overseeing the WFMOA E-Commerce team, ensuring a safe and productive work environment while delivering exceptional customer service. This role emphasizes safety, quality, productivity, and a positive work atmosphere, requiring the supervisor to manage team operations effectively and support team members in their roles.

Requirements

• High School diploma or equivalent.
• 6+ months retail experience in a retail, distribution, or logistics environment.
• Flexibility to work weekends and/or evenings.
• Availability to work overtime during peak seasons and as needed year-round.
• Authorization to work in the US without sponsorship.
• Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software.

Nice To Haves

• Prior experience leading others.
• Ownership in work and team.
• Ability to learn quickly and work under pressure in a fast-paced environment.
• Demonstrated analytical skills and ability to problem solve and prioritize with little guidance.
• High energy, enthusiastic, and displays an affinity for products and core values.
• Exceptional knowledge of products, item location, pricing, and awareness of competitors and industry trends.
• Demonstrated communication skills (written and verbal).

Responsibilities

• Ensure a safe work environment for all Team Members.
• Review work forecasts and uphold productivity and utilization requirements to meet WFMOA objectives.
• Partner with other departments to ensure timely process flow in and out of stores and meet customer order times.
• Proactively identify and lead process improvement initiatives.
• Balance labor to operate an efficient shift while meeting production goals.
• Coordinate process flow to ensure products are dispatched on time for online customer delivery.
• Maintain awareness of in-store customer needs and direct Team Members to satisfy and delight customers.
• Direct and assign job duties for Team Members.
• Train, audit, and support Team Members in WFMOA standard operating procedures.
• Ensure Team Members have the proper tools to perform their jobs and communicate repair or replacement needs to leadership.
• Report and escalate systemic issues in a timely manner.
• Demonstrate and/or perform shopping duties to support Team Members and WFMOA needs.

What This Job Offers

• Job Type: Full-time
• Industry: Food and Beverage Retailers
• Education Level: High school or GED