E-Commerce Supervisor (In-Store Shopper)
Whole Foods - Brooklyn, NY
posted 6 days ago
About the position
At Whole Foods Market, we're working to nourish people and the planet. We're committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-driven teams who are passionate about our quality products and great customer service. We think you'll agree that it's a great time to join #TeamWFM. The Supervisor, WFMOA: E-Commerce requires you to lean into five key areas: safety, quality, customer service, productivity, and fun. On a daily basis, you can expect to support the WFMOA E-Commerce team by ensuring a safe work environment for all Team Members, reviewing the work forecasts and uphold productivity and utilization requirements to meet the overall WFMOA objectives, partnering with other departments to ensure a timely process flow in and out of stores and helping meet customer order times, proactively identifying and leading process improvement initiatives, balancing labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals, and embracing a start-up mentality and emphasize 'have fun.'
Responsibilities
- Ensure Team Members are properly trained and prepared to focus on their jobs.
- Assist Team Leadership in implementing and administering processes and daily work flow.
- Coordinate process flow to ensure products are dispatched on time to meet on-line customer delivery promise.
- Maintain awareness of in-store customer needs and direct Team Members as necessary to satisfy and delight customers.
- Respond promptly to customer requests and questions.
- Direct and assign job duties for Team Members.
- Partner with leadership in all areas to ensure successful and continuous operations.
- Train, audit, and support Team Members to perform WFMOA standard operating procedures.
- Ensure Team Members have the proper tools to perform their jobs and communicate repair or replacement when needed to leadership.
- Report and escalate systemic issues as necessary and in a timely manner.
- Demonstrate and/or perform shopping duties to support their TMs and WFMOA needs.
- Review and honor Standard Operating Procedures according to WFMOA practices.
- Identify, address and resolve safety issues.
Requirements
- Must have a High School diploma or equivalent.
- 6+ months retail experience for employees in a retail, distribution, or logistics environment.
- Flexibility to work weekends and or evenings.
- Availability to work overtime during peak seasons and as needed year-round.
- Authorization to work in the US without sponsorship.
- Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software.
Nice-to-haves
- Prior experience leading others.
- Ownership in your work and team.
- Ability to learn quickly and work under pressure in a fast-paced environment.
- Demonstrated analytical skills and ability to problem solve and prioritize with little guidance.
- High energy, enthusiastic, and displays an affinity for our products, core values, and company.
- Demonstrates exceptional level of knowledge surrounding (new) products, item location, pricing and awareness of relevant competitors and industry trends.
- Demonstrated communication skills (written and verbal).
Benefits
- Health insurance
- Retirement plan benefits
- Eligibility for a store discount
- Paid time off
- Access to other benefit programs
