eXPRS Technical Support Specialist 1 (Operations and Policy Analyst 1 - Bilingual Spanish/English encouraged to apply)

$49,656 - $75,864/Yr

Department Of Human Services - Salem, OR

Full-time - Entry Level

Remote - Salem, OR

10,001+ employees

Executive, Legislative, and Other General Government Support

About the position

The eXPRS Technical Support Specialist 1 position at the Oregon Department of Human Services involves providing technical support to eXPRS end users, including individuals with developmental disabilities and their families, personal support workers, and agency providers. This role requires excellent customer service skills and the ability to analyze and resolve technical issues efficiently. The position offers opportunities for remote work and career growth within a supportive and diverse organizational culture.

Responsibilities

• Provide technical expertise and support to eXPRS end users.
• Monitor and filter eXPRS Service Desk tickets.
• Gather and analyze information about user issues and needs.
• Provide excellent customer service both in writing and verbally.
• Perform ticket routing and escalation to Tier 2 level support.
• Provide waiver eligibility case coding expertise to business partners.
• Determine appropriate service eligibility waiver coding and dates for individuals with developmental disabilities.
• Correct waiver or service eligibility coding conflicts impacting service authorizations.

Requirements

• Three years of technical-level evaluative, analytical and planning work experience.
• Education in Business or Public Administration, Behavioral or Social Sciences, Political Science, Health, Human, or Social Services, or related degree may substitute for experience.

Nice-to-haves

• Experience providing technical assistance to a variety of individuals.

Benefits

• Cost of Living Adjustments.
• Annual salary increases until reaching the top of the salary range.
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.