This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
The position is responsible for providing telephone-based assessment, triage, consultation, counseling, and informational services in a call center environment. The role involves using advanced clinical assessments and motivational interviewing to develop immediate action and safety plans for members based on their needs. The position requires collaboration with professional teams to ensure positive clinical outcomes and continuity of care, while maintaining confidentiality and accurate documentation of member information.
Responsibilities
- Provide telephone-based assessment, triage, consultation, counseling, and informational services.
- Conduct risk, substance abuse, and mental health assessments to develop immediate action/safety plans.
- Understand various levels of care to recommend appropriate treatment based on assessments.
- Collaborate with professional teams to support positive clinical outcomes and continuity of care.
- Maintain accurate and complete documentation that meets risk management and regulatory requirements.
- Protect the confidentiality of member information and adhere to EAP policies regarding confidentiality.
Requirements
- 1+ years of crisis intervention skills.
- Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state of residence (e.g., LPC, LMFT, LCSW, etc.).
- Master's degree in behavioral health counseling profession.
Nice-to-haves
- 1+ years of EAP, Behavioral Health, or Social Services experience.
- Experience working with diverse populations.
- Familiarity with brief therapy models and Motivational Interviewing.
- Call Center work experience preferred.
- Ability to establish and maintain rapport quickly with members.
- Experience in facilitating patient/client positive behavior change.
- Strong computer literacy skills.
Benefits
- Full range of medical, dental, and vision benefits.
- 401(k) retirement savings plan.
- Employee Stock Purchase Plan.
- Fully-paid term life insurance plan.
- Short-term and long-term disability benefits.
- Well-being programs and education assistance.
- Free development courses.
- CVS store discount and discount programs with participating partners.
- Paid Time Off (PTO) and paid holidays.
