EB Account Manager

$67,850 - $105,000/Yr

Usi Holdings Corporation

Full-time - Mid Level

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

The EB Account Manager at USI Holdings Corporation is responsible for managing Employee Benefits insurance accounts, serving as the primary contact for clients and insurance carriers. This role involves providing personalized support, managing the renewal process, and implementing recommended programs while ensuring compliance with relevant regulations.

Responsibilities

• Manage a book of business comprised of fully insured clients and some self-insured clients.
• Provide proactive, personalized support to assigned clients and act as the primary contact between clients and insurance carriers.
• Prepare materials for client meetings and educate clients on compliance topics such as ERISA, COBRA, FMLA, and Health Care Reform.
• Set up new group insurance contracts for existing or new clients.
• Manage the renewal process, including preparing appropriate contractual changes.
• Implement and manage programs recommended by technical resources, such as wellness and communications strategies.
• Market and place new benefit products, including preparing client applications and analyzing carrier quotes.
• Develop alternative strategies, plan modeling, and cost reduction opportunities.
• Champion client cross-selling initiatives and develop customer accounts.
• Conduct on-site meetings to communicate or administer benefit plans.
• Coordinate, manage, and attend client meetings both virtually and in person.
• Develop employee communications for renewal changes, enrollment procedures, and benefit clarifications.
• Provide resolution support and oversight for client issues, including contract clarifications and billing.

Requirements

• 2-4 years of experience in the employee benefits industry or related marketplace.
• Prior customer service experience is preferred.
• Must hold or be willing to earn a life and disability insurance license.
• Comfortable with internet-based programs and Microsoft Office products.
• Ability to set priorities and manage deadlines.
• Ability to work in a fast-paced, team environment with minimal instruction.
• Keep informed about industry information, technology, and trends.
• Ability to carry out complex tasks with many concrete and abstract variables.

Nice-to-haves

• College degree preferred.

Benefits

• Competitive pay and incentives.
• Employee reward and recognition programs.
• Award-winning wellness program.
• College scholarships for associates' children.
• Financial help in times of need.
• Generous paid time off policy.
• Paid family leave benefit.
• Paid holiday time.
• Comprehensive health, welfare, and financial benefits including medical, dental, and vision insurance.
• 401(k) plan with flexible spending and health savings accounts.
• Short and long-term disability insurance.
• Life insurance and other unique employer-sponsored programs.