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About the position
We are seeking an experienced Ecommerce Manager to oversee our Shopify-based ecommerce platform. This role is crucial in ensuring optimal website functionality, user experience, and the implementation of ecommerce strategies that drive sales. The ideal candidate will have a strong technical background, excellent project management skills, and a passion for enhancing the online shopping experience for our customers.
Responsibilities
- Oversee the day-to-day operations and maintenance of our Shopify-based ecommerce website.
- Ensure website functionality, performance, and user experience are optimal at all times.
- Collaborate with design and development teams to implement website updates, new features, and enhancements.
- Provide technical support and training to internal teams (Marketing, Sales, Customer Service) on ecommerce tools and processes.
- Troubleshoot and resolve technical issues related to the ecommerce platform and integrations.
- Evaluate, implement, and manage third-party apps and systems integrated with Shopify to enhance website functionality.
- Monitor app performance and manage vendor relationships to ensure seamless integration and support.
- Conduct regular audits and testing to ensure website usability, navigation, and performance meet user expectations.
- Analyze user feedback and behavior to identify areas for improvement and implement UX/UI enhancements accordingly.
- Implement and maintain ecommerce systems security measures, including data protection, PCI compliance, and vulnerability assessments.
- Utilize ecommerce analytics tools (e.g., Google Analytics, Shopify Analytics) to track website performance metrics and analyze trends.
- Generate regular reports and dashboards to provide insights on ecommerce KPIs (e.g., conversion rates, average order value).
- Collaborate with cross-functional teams to plan and execute ecommerce initiatives, including product launches, promotions, and marketing campaigns.
- Lead ecommerce projects from concept to completion, ensuring alignment with business goals and timelines.
Requirements
- Minimum 5 years of experience managing ecommerce platforms, preferably Shopify.
- Strong technical proficiency in Shopify administration, including setup, customization, and troubleshooting.
- Proven track record of implementing ecommerce solutions that drive sales and enhance user experience.
- Experience with ecommerce security practices and protocols.
- Familiarity with web analytics tools and ability to interpret data to optimize website performance.
- Excellent communication skills with the ability to collaborate effectively with cross-functional teams.
- Strong project management skills with a focus on prioritization and meeting deadlines.
