Ecommerce Operations Analyst

Wild Fork Foods - Miami, FL

Full-time

Miami, FL

Food and Beverage Retailers

About the position

Wild Fork Foods is looking for a detail-oriented and analytical Ecommerce Operations Analyst to join our dynamic Ecommerce/Digital team. This role is essential for ensuring the smooth operation of our ecommerce platform and requires a candidate who is passionate about numbers and possesses an analytical mindset. The ideal candidate will thrive in a challenging, fast-paced environment and will be expected to wear multiple hats, demonstrating a proactive approach to problem-solving and process optimization. This is an in-office position located in Doral, FL, with working hours from Monday to Friday. The Ecommerce Operations Analyst will be responsible for various key functions, including forecasting and analysis of dry ice usage to maintain optimal supply levels, managing the accrual process for shipping, packaging, and dry ice costs, and ensuring accurate financial tracking and reporting. The role also involves tracking and analyzing key operations KPIs such as on-time delivery, shipping costs, and packaging efficiency to identify trends and areas for improvement. The candidate will utilize data to drive business improvements through cross-functional collaboration, supporting ecommerce network optimization projects, and conducting ad hoc analysis as requested by leadership to provide actionable insights and recommendations. Collaboration is a significant aspect of this role, as the Ecommerce Operations Analyst will work closely with various teams, including Supply Chain, Finance, and Marketing, to enhance operational efficiency and effectiveness. The candidate will provide analytical support for ecommerce initiatives and projects, ensuring that data-driven decision-making is at the forefront of our operations. Additionally, the role will involve assisting in the development and implementation of process improvements to streamline operations and reduce costs.

Responsibilities

• Accurately forecast dry ice usage to ensure optimal supply levels and prevent shortages or overages.
• Own and manage the accrual process for shipping, packaging, and dry ice costs, ensuring accurate financial tracking and reporting.
• Track and analyze key operations KPIs such as on-time delivery, shipping costs, and packaging efficiency to identify trends and areas for improvement.
• Utilize data to drive business improvements through cross-functional collaboration, identifying areas where efficiency can be improved.
• Support ecommerce network optimization projects by analyzing performance data and identifying the best partners.
• Conduct ad hoc analysis as requested by leadership to support strategic decision-making, providing actionable insights and recommendations.
• Work closely with various teams including Supply Chain, Finance, and Marketing to enhance operational efficiency and effectiveness.
• Provide analytical support for ecommerce initiatives and projects, ensuring data-driven decision-making.
• Assist in the development and implementation of process improvements to streamline operations and reduce costs.

Requirements

• Bachelor's degree in Business, Finance, Operations, or a related field.
• 2 years of experience in a relevant field.
• Advanced Excel skills are required.
• Experience with BI tools (e.g., Qlik Sense, Tableau, Power BI), databases (e.g., Snowflake, SQL Server, MySQL), and programming languages such as Python or R is a plus.
• Previous experience in an ecommerce, logistics, or operations role is highly desirable.
• Proven track record of managing multiple tasks and projects simultaneously in a fast-paced environment.
• Strong analytical skills with a keen eye for detail and a passion for problem-solving.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.