Ecommerce Operations Specialist

Sprouts Farmers Market - Fleming Island, FL

Full-time - Mid Level

Fleming Island, FL

Food and Beverage Retailers

About the position

The Ecommerce Operations Specialist at Sprouts Farmers Market is responsible for overseeing the daily operations of ecommerce curbside pickup, acting as the primary contact for stores regarding rollouts, inquiries, and issues with external delivery partners. This role involves coaching store teams on performance goals, managing staffing for ecommerce sales, and ensuring excellent customer service practices. The Specialist will also support training initiatives and monitor program standards across multiple locations, reporting directly to the Ecommerce Operations Manager.

Responsibilities

• Support day-to-day ecommerce curbside pickup operations.
• Act as the primary point-of-contact for stores regarding rollouts, questions, and issues with external delivery partners.
• Communicate Ecommerce KPIs to District Directors and Store Managers.
• Coach store teams to achieve performance goals.
• Train all shoppers in districts and maintain appropriate head count and shopper availability.
• Send daily/weekly out-of-stock and performance reports to relevant teams.
• Review live issue reporting and communicate immediate opportunities and risks to stores.
• Monitor store staffing to ensure coverage and coach store teams on scheduling improvements.
• Execute plans to drive sales, performance, and efficiency in partnership with the Ecommerce Operations Manager.
• Support pilot projects and develop business cases for future programming.
• Conduct meetings, conference calls, and training sessions with stores.
• Launch ecommerce service in new Sprouts locations.
• Attend meetings with third-party providers to review operations and upcoming features.

Requirements

• Bachelor's degree preferred.
• Minimum three years of grocery operations experience.
• Relevant experience as a shopper (in-store or delivery service) preferred.
• Training experience preferred.
• Effective communication skills, both written and verbal.
• Strong interpersonal skills with a passion for customer experience.
• Strong communication and presentation skills.
• Above average writing, analytical, problem assessment, and problem-solving skills.
• Ability to read and interpret metrics reporting with solid skills in Microsoft Excel and other productivity tools (i.e. Tableau, PowerBI).
• Working knowledge of Microsoft Office Suite including Word, Powerpoint, and Outlook.
• Ability to operate front end equipment, register, calculator, scanner, etc.
• Ability to work well alone and as part of a team.
• Willingness to work weekends and some evenings.
• Ability to maneuver a utility cart holding 20 lbs. requiring a force up to 35 lbs., up to 2 hours, a distance up to 20 feet.
• Ability to walk up to 3 miles in an 8-hour shift.

Nice-to-haves

• Experience in customer service roles.
• Familiarity with ecommerce procedures and standards.

Benefits

• Paid parental leave
• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Employee assistance program
• Vision insurance
• Flexible schedule
• Life insurance