Ecosystems Sales Operations Manager

$73,000 - $218,800/Yr

Accenture - Chicago, IL

Full-time - Mid Level

Chicago, IL

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Ecosystems Sales Operations Manager at Accenture is responsible for managing, optimizing, and scaling operational processes within the partner ecosystem, particularly focusing on cloud service providers. This role involves collaboration with various teams to drive efficiency, implement partner programs, and enhance revenue growth in cloud resale and marketplace operations. The position requires a strong understanding of quote-to-cash processes and the ability to manage complex operational tasks related to cloud services.

Responsibilities

• Develop new processes and improve existing ones within quote-to-cash operations.
• Serve as a subject matter expert for the Marketplace process across multiple cloud platforms.
• Manage the operational lifecycle of deals, ensuring accuracy and compliance.
• Oversee the day-to-day operations of partner programs for AWS, GCP, and Azure.
• Identify bottlenecks for operational improvements in the cloud resale quote-to-cash process.
• Track and report on metrics and marketplace revenue using Salesforce and the billing engine.
• Collaborate with cross-functional teams to ensure governance and streamline operations.
• Manage client-facing and complex cloud resale management activities related to on/off-boarding customers.
• Manage the end-to-end quote-to-cash process for Cloud Resale transactions.
• Develop and implement new processes to manage reseller and referral partners.

Requirements

• Minimum of 2 years of partner operations experience with AWS, GCP, Azure, and marketplace order management.
• Minimum of 5 years of experience in technology companies, with start-up experience preferred.
• Minimum of 2 years of experience working with at least one cloud provider (AWS, GCP, Azure).
• Bachelor's degree or equivalent work experience.

Nice-to-haves

• Great communicator with the ability to understand complex concepts and articulate them effectively.
• Knowledge and experience with partner tools such as Salesforce, AWS ACE, and Microsoft Partner Central.
• Experience with Microsoft Office applications, including Word, Excel, and PowerPoint.

Benefits

• Diversity and inclusion initiatives
• Professional development opportunities
• Flexible work arrangements
• Health and wellness programs