ED Registrar

DCH Health System - Northport, AL

Full-time - Entry Level

Northport, AL

Hospitals

About the position

The ED Registrar is responsible for managing the pre-admission and admission processes for patients entering the emergency department, ensuring efficiency and accuracy. This role emphasizes polished communication skills and a patient-centered approach, handling urgent situations with care to provide a smooth experience for all patients.

Responsibilities

• Complete the initial patient intake promptly, excluding financial information.
• Accurately gather and enter patient financial and personal demographics into the computer system.
• Verify and document insurance benefits and coverage, obtaining required authorizations as necessary.
• Collect patient co-pays, deductibles, and out-of-pocket estimates according to hospital policies.
• Maintain accurate and confidential patient records, ensuring compliance with hospital policies and legal requirements.
• Complete the intake and registration process for patients arriving by ambulance or other emergency transport.
• Obtain and manage appropriate forms to maintain Joint Commission compliance.
• Communicate effectively with patients, physicians, and hospital personnel.
• Oversee the waiting area to ensure a positive patient experience and address concerns.
• Collaborate with medical staff to facilitate smooth patient flow through the emergency department.
• Handle high-pressure situations with composure, providing support during emergencies.
• Address and resolve patient inquiries and complaints promptly.
• Cross-train in other registration positions and assist in improving patient care.
• Provide training and guidance to new hires on registration procedures and policies.
• Be prepared to respond to various emergency situations and adjust procedures as necessary.
• Ensure all patient information is handled with confidentiality and complies with HIPAA regulations.
• Follow established emergency protocols and assist with disaster drills as needed.
• Monitor and maintain the accuracy and security of patient data in the EHR system.
• Provide clear explanations to patients and families about the registration process and follow-up actions.
• Demonstrate cultural sensitivity when interacting with patients from diverse backgrounds.
• Participate in ongoing training and professional development opportunities.
• Utilize various technologies and tools effectively, including patient management systems.
• Engage in quality improvement initiatives to enhance patient satisfaction and operational efficiency.
• Accurately process admissions for patients, ensuring all necessary documentation is completed.
• Verify and initial Veterans Affairs (VA) authorizations as required.
• Assist with providing patients with discharge instructions and ensure understanding of follow-up care.
• Offer support to patients in navigating the healthcare system and scheduling follow-up appointments.
• Collect and document patient feedback and report issues to improve service quality.
• Ensure adherence to safety protocols and infection control practices.
• Answer phone calls from nursing units promptly and professionally.

Requirements

• High School Diploma or GED required.
• 1-2 years of experience in a healthcare setting preferred.
• Experience in a customer-facing role with strong interpersonal skills.
• Certification from a recognized professional organization may be preferred, such as Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCR).
• Excellent verbal and written communication skills.
• Proficient with electronic health record (EHR) systems and healthcare software; familiarity with medical terminology is a plus.
• High level of accuracy in data entry and handling patient information.
• Strong organizational skills to manage multiple tasks efficiently.
• Ability to address and resolve patient concerns effectively.
• Understanding of insurance verification processes.

Nice-to-haves

• Experience in a healthcare setting is preferred.
• Certification from a recognized professional organization may be preferred: Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCR).
• Familiarity with medical terminology is a plus.

Benefits

• Health insurance coverage.
• Dental insurance coverage.
• Vision insurance coverage.
• 401k retirement savings plan.
• Paid holidays and vacation time.
• Flexible scheduling options.