EDD Operations Quality, Standards & Training Program Director (AVP)

$85,000 - $130,000/Yr

Morgan Stanley - New York, NY

Full-time - Director

New York, NY

10,001+ employees

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The EDD Operations Quality, Standards & Training Program Director at Morgan Stanley is responsible for enhancing the centralized Quality, Standards & Training program within the EDD Operations organization. This role focuses on identifying opportunities for process improvements, program design, and execution to streamline operations and enhance client service. The director will manage internal and external client relationships, ensuring high standards of quality and compliance in financial transactions.

Responsibilities

• Support EDD Operations Quality, Standards & Training lead with program design and build out, including development of proper controls.
• Investigate, identify issues, impacts and trends to improve QC/QA findings, processes, procedures and training.
• Conduct root cause analysis with appropriate stakeholders on Source of Wealth, Screenings, and other program elements that have the highest percentage of QC/QA findings.
• Identify opportunities and implement improvements to streamline processes.
• Participate in change management process to drive key quality enhancements.
• Manage issues and actions relating to key quality themes.
• Partner with training and procedures teams to provide subject matter expertise and enhance learning around key themes such as source of wealth and screening.
• Responsible for escalating enhancement initiatives that are not being completed timely.
• Support EDD Operations Quality management with policy and procedure development and revisions.
• Assist in developing role-based training plans.
• Create and/or edit training materials such as new hire onboarding, refresher trainings, systems training, etc. in partnership with key stakeholders and ensuring proper approvals are obtained.
• Serve as a subject matter expert in functional area, working with Team Manager to manage processes, risks and/or projects, proposing and implementing improvements/changes.
• Act as key problem solver for area or expertise, applying detailed knowledge to address unique or novel situations, recognise risks and draw out key issues.

Requirements

• Ability to lead by example, work with drive and determination, and put forward challenging views to senior levels.
• Comprehensive knowledge and understanding of functional area and operational/compliance policies and procedures of their team.
• Ability to operate independently across the majority of day-to-day responsibilities.
• Culture carrier across Operations, embracing the Firm's core values and acting as a role model.
• Strong interpersonal skills and ability to communicate effectively both verbally and in writing.
• Strong time management skills and ability to set own schedule without falling behind on tasks.
• Detail-oriented, strong organizational skills and ability to multitask projects in a fast-paced & changing environment both independently & collaboratively.
• Distill complex ideas and concepts into actionable items.
• Ability to handle highly confidential information with appropriate discretion.
• Develop internal relationships, influence stakeholders, and build consensus.
• Ability to take initiative and thrive in a collaborative, team environment.
• At least 4 years' relevant experience would generally be expected to find the skills required for this role.
• Certified Anti-Money Laundering Specialist (CAMS) designation is a plus.

Benefits

• Comprehensive employee benefits and perks
• Diversity and inclusion programs
• Professional development opportunities
• Mentorship programs
• Flexible work arrangements