Morgan Stanley - New York, NY

posted 15 days ago

Full-time - Director
New York, NY
10,001+ employees
Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The EDD Operations Quality, Standards & Training Program Director in Wealth Management Operations is responsible for supporting the centralized Quality, Standards & Training program within the EDD Operations organization. This role focuses on identifying opportunities for improvement, streamlining processes, and enhancing program design and execution to ensure high-quality standards in operations. The position involves managing internal and external client relationships, optimizing client experiences, and collaborating with various teams to implement effective controls and training programs.

Responsibilities

  • Support EDD Operations Quality, Standards & Training lead with program design and build out, including development of proper controls.
  • Investigate, identify issues, impacts and trends to improve QC/QA findings, processes, procedures and training.
  • Conduct root cause analysis with appropriate stakeholders on Source of Wealth, Screenings, and other program elements that have the highest percentage of QC/QA findings.
  • Identify opportunities and implement improvements to streamline processes.
  • Participate in change management process to drive key quality enhancements.
  • Manage issues and actions relating to key quality themes.
  • Partner with training and procedures teams to provide subject matter expertise and enhance learning around key themes such as source of wealth and screening.
  • Escalate enhancement initiatives that are not being completed timely.
  • Support EDD Operations Quality management with policy and procedure development and revisions.
  • Assist in developing role-based training plans.
  • Create and/or edit training materials such as new hire onboarding, refresher trainings, systems training, etc. in partnership with key stakeholders and ensuring proper approvals are obtained.
  • Serve as a subject matter expert in functional area, working with Team Manager to manage processes, risks and/or projects, proposing and implementing improvements/changes.
  • Act as key problem solver for area of expertise, applying detailed knowledge to address unique or novel situations, recognize risks and draw out key issues.

Requirements

  • Ability to lead by example, work with drive and determination, and put forward challenging views to senior levels.
  • Comprehensive knowledge and understanding of functional area and operational/compliance policies and procedures of their team.
  • Ability to operate independently across the majority of day-to-day responsibilities.
  • Culture carrier across Operations, embracing the Firm's core values and acting as a role model.
  • Strong interpersonal skills and ability to communicate effectively both verbally and in writing.
  • Strong time management skills and ability to set own schedule without falling behind on tasks.
  • Detail-oriented, strong organizational skills and ability to multitask projects in a fast-paced & changing environment both independently & collaboratively.
  • Distill complex ideas and concepts into actionable items.
  • Ability to handle highly confidential information with appropriate discretion.
  • Develop internal relationships, influence stakeholders, and build consensus.
  • Ability to take initiative and thrive in a collaborative, team environment.
  • At least 4 years' relevant experience would generally be expected to find the skills required for this role.

Nice-to-haves

  • Certified Anti-Money Laundering Specialist (CAMS) designation is a plus.

Benefits

  • Comprehensive employee benefits and perks
  • Commission earnings
  • Incentive compensation
  • Discretionary bonuses
  • Short and long-term incentive packages
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