EDD Operations Quality, Standards & Training Program Director (AVP)

$85,000 - $130,000/Yr

Morgan Stanley - New York, NY

Full-time - Director

New York, NY

10,001+ employees

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The EDD Operations Quality, Standards & Training Program Director in Wealth Management Operations is responsible for supporting the centralized Quality, Standards & Training program within the EDD Operations organization. This role focuses on identifying opportunities for improvement, streamlining processes, and enhancing program design and execution to ensure high-quality standards in operations. The position involves managing internal and external client relationships, optimizing client experiences, and collaborating with various teams to implement effective controls and training programs.

Responsibilities

• Support EDD Operations Quality, Standards & Training lead with program design and build out, including development of proper controls.
• Investigate, identify issues, impacts and trends to improve QC/QA findings, processes, procedures and training.
• Conduct root cause analysis with appropriate stakeholders on Source of Wealth, Screenings, and other program elements that have the highest percentage of QC/QA findings.
• Identify opportunities and implement improvements to streamline processes.
• Participate in change management process to drive key quality enhancements.
• Manage issues and actions relating to key quality themes.
• Partner with training and procedures teams to provide subject matter expertise and enhance learning around key themes such as source of wealth and screening.
• Escalate enhancement initiatives that are not being completed timely.
• Support EDD Operations Quality management with policy and procedure development and revisions.
• Assist in developing role-based training plans.
• Create and/or edit training materials such as new hire onboarding, refresher trainings, systems training, etc. in partnership with key stakeholders and ensuring proper approvals are obtained.
• Serve as a subject matter expert in functional area, working with Team Manager to manage processes, risks and/or projects, proposing and implementing improvements/changes.
• Act as key problem solver for area of expertise, applying detailed knowledge to address unique or novel situations, recognize risks and draw out key issues.

Requirements

• Ability to lead by example, work with drive and determination, and put forward challenging views to senior levels.
• Comprehensive knowledge and understanding of functional area and operational/compliance policies and procedures of their team.
• Ability to operate independently across the majority of day-to-day responsibilities.
• Culture carrier across Operations, embracing the Firm's core values and acting as a role model.
• Strong interpersonal skills and ability to communicate effectively both verbally and in writing.
• Strong time management skills and ability to set own schedule without falling behind on tasks.
• Detail-oriented, strong organizational skills and ability to multitask projects in a fast-paced & changing environment both independently & collaboratively.
• Distill complex ideas and concepts into actionable items.
• Ability to handle highly confidential information with appropriate discretion.
• Develop internal relationships, influence stakeholders, and build consensus.
• Ability to take initiative and thrive in a collaborative, team environment.
• At least 4 years' relevant experience would generally be expected to find the skills required for this role.

Nice-to-haves

• Certified Anti-Money Laundering Specialist (CAMS) designation is a plus.

Benefits

• Comprehensive employee benefits and perks
• Commission earnings
• Incentive compensation
• Discretionary bonuses
• Short and long-term incentive packages