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EDI Integration Coordinator
Shi International Ltd - Franklin Township, NJ
posted about 2 months ago
About the position
The EDI Integration Coordinator at SHI International Corp. is responsible for managing the electronic data interchange (EDI) processes and ensuring smooth communication between the organization and its partners worldwide. This role involves troubleshooting EDI processes, managing relationships with eProcurement partners, and coordinating integration projects to enhance customer onboarding and support. The position requires collaboration with various departments within the Information Technology sector to maintain effective data flow and support services.
Responsibilities
- Learn and troubleshoot EDI processes and data flow with customers.
- Manage eProcurement partner relationships (Ariba, Coupa, etc.).
- Coordinate testing with eProcurement partners and AX development teams.
- Uncover opportunities for improvements in the customer onboarding process.
- Conduct meetings and conference calls around integration requests as necessary.
- Manage integration projects including setup, testing, sign-off, and support.
- Maintain process documentation.
Requirements
- Bachelor's Degree or equivalent experience in IT customer service support.
- 2+ years' experience in a customer service support role.
- Proficiency in Microsoft Word, Excel, OneNote, and Windows Explorer.
- Strong background in customer service.
- Strong problem-solving, organizational, and interpersonal skills.
- Strong written and verbal communication skills.
- Excellent multi-tasking, follow-up, and execution of assignments.
- Ability to work independently and within a team.
Nice-to-haves
- Information Technology Customer Support experience.
- Familiarity with EDI (structure, data flow), XML, SQL (Queries), VMware.
- Familiarity with invoicing eProcurement partners (Ariba, Coupa, etc.) or POFlip.
Benefits
- Health, wellness, and financial benefits for employees and their families.
- Continuous professional growth and leadership opportunities.
- World-class facilities and technology support.
