Education Administrator

$52,000 - $93,600/Yr

Accylerate, LLC - Denver, CO

Full-time - Mid Level

Remote - Denver, CO

About the position

The Education Administrator role at Accylerate, LLC involves supporting the implementation of the SAT and PSAT assessment programs for the state of Colorado. This position is part of a dedicated team that collaborates with various stakeholders to ensure successful test administration and customer engagement. The role requires effective communication, problem-solving skills, and the ability to manage escalations while providing technical support to schools and districts.

Responsibilities

• Serve as the business contact between schools, districts, and internal College Board teams to address and resolve processing exceptions and escalated cases.
• Establish strong relationships with the SCPM team, other College Board stakeholders, and external state partners.
• Facilitate meetings and communicate formally and informally with internal and external stakeholders.
• Act as SAT and PSAT subject matter expert to provide guidance to the Department of Education, district test coordinators, and school test coordinators.
• Conduct proactive readiness outreach to prepare schools and districts for administering digital tests.
• Act as a voice of the customer during policy, process, and solution discussions.
• Lead training sessions and remote office hours as needed with customers.
• Respond to district and school inquiries via email and phone, providing implementation and technical on-site support as needed.
• Work within aggressive timelines and with sensitive test administration-impacting cases.
• Conduct manual processes to implement exceptions workarounds and provide manual support for data entry and exceptions when necessary.
• Support the state's Implementation Manager in creating and presenting customer-facing reports tracking implementation activities.
• Assist with risk and issue management alongside the Implementation Manager and Project Manager.
• Coordinate interactions with Client's Tech Support and Services for Students with Disabilities.
• Communicate project status to stakeholders and identify patterns in customer needs to propose solutions.
• Contribute to process recommendations for future implementations.

Requirements

• 3-5 years of related work experience in K-12 educational technology, training, assessment industry, and/or K-12 school/state/central office experience.
• Demonstrated communication skills, including effective oral communication and direct, concise writing skills.
• Experience communicating with customers and educators about key elements of program management.
• Experience developing and leading training workshops and webinars.
• Ability to take initiative and contribute to building a stronger program.
• Experience with Microsoft Office applications, Salesforce, and Smartsheet.
• Strong desire to learn and improve, leveraging feedback to course correct.
• Ability to effectively coordinate multiple responsibilities simultaneously with a flexible work style.
• Comfort working in undefined situations and creating clarity and path forward.
• Ability to travel up to 50% of your time to school/district locations.

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance