Education and Employment - Career Coach

Madison Strategies Group - Tulsa, OK

Full-time - Entry Level

Onsite - Tulsa, OK

Educational Services

About the position

The Career Coach position at Madison Strategies Group is a full-time role focused on guiding and supporting individuals in workforce development programs. The coach will work closely with program customers to help them explore, enroll, and complete training programs aimed at improving their job opportunities and advancing their careers. This role requires exceptional interpersonal and organizational skills, as well as a passion for community service and personal development.

Responsibilities

• Interview potential program customers to learn about their employment history, educational background, and career goals to identify suitability for the programs.
• Instruct individuals in career development techniques, such as job search and application strategies, resume writing, and interview skills.
• Evaluate customers' abilities, interests, and personality characteristics using assessments, interviews, or professional sources.
• Conduct goal-setting meetings with customers and maintain frequent, ongoing communication to track their progress toward employment, advancement, and/or education and training goals.
• Assess needs and assist customers in overcoming obstacles by making appropriate referrals, including scheduling problems, childcare, transportation, family crises, and other life situations.
• Enroll customers in educational programs based on interests, aptitudes, or assessments.
• Promote career and employment-related programs and events, such as job fairs and career workshops.
• Record daily activity in Salesforce and report weekly progression toward program goals.
• Complete customer-facing and internal tasks on time utilizing the organization's project management system.
• Work closely with Program Coordinators to meet program goals, strategically solve problems, and provide backup support to the Program Coordinators.
• Collaborate with the Career Services Director to ensure customers' progress toward career and employment goals.
• Work collaboratively with the Business Services Team to determine the types of jobs that match the skills and qualifications of training graduates.

Requirements

• Associates Degree required; BA or BS degree preferred.
• 1-2 years of mentoring or coaching experience leading individuals to personal or professional goals (or relatable experience).
• Minimum of 2 years successfully working in an office environment.
• Comfortable conducting presentations in front of large groups or one-on-one settings.
• Skilled in planning, identifying priorities, and providing solutions.
• Must have schedule flexibility; occasional evening and weekend work required.
• Must have personal transportation that can be used throughout the workday.
• Desire to work as part of a team driven by data and results, dedicated to achieving positive outcomes while maintaining a positive atmosphere.
• Excellent verbal and written communication skills.
• Proficient computer skills and experienced knowledge of Microsoft Office, Gmail, and Google Drive, with the ability to adapt to new equipment and technology.

Nice-to-haves

• Working knowledge of Salesforce or similar software preferred.