Education Onboarding and Data Specialist

Infoblox - Cary, NC

Full-time - Mid Level

Cary, NC

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About the position

The Education Onboarding and Data Specialist at Infoblox plays a crucial role in managing the onboarding process for new education customers. This position involves overseeing operations, improving processes, and ensuring effective communication with stakeholders. The ideal candidate is self-motivated, organized, and thrives in a dynamic environment, contributing to the overall success of the education team.

Responsibilities

• Manage the onboarding process from start to finish for a high volume of new education customers, involving information gathering and accurate documentation.
• Maintain project management software hygiene to ensure timely follow-ups.
• Communicate professionally and calmly with customers and internal teams.
• Create improvements to the onboarding process for efficiency as customer volume scales.
• Build positive relationships with account managers, education sales, renewals, and other team members.
• Craft well-written emails and onboarding resources for customers during their education journey.
• Maintain a database of all active customers.
• Analyze training usage reports and report findings to the team.
• Identify and troubleshoot roadblocks in processes or with people.
• Maintain process documentation and prepare onboarding and engagement reports.

Requirements

• 5+ years of experience managing projects or customers with a passion for education and learning.
• Proficiency in Outlook calendar, Microsoft Office suite, and Learning Management Systems (LMS).
• Experience with program management, timelines, spreadsheets, and planning.
• Ability to manage priorities and projects independently in a high-volume, dynamic environment.
• Familiarity with virtual training platforms and tools.
• Strong verbal and written communication skills.
• Excellent problem-solving and organizational skills with attention to detail.
• Ability to learn new technical tools quickly and self-teach new software.

Nice-to-haves

• Natural proclivity for working within systems.
• Solid cultural fit with enthusiasm, good judgment, and integrity.

Benefits

• Competitive salary and benefits package.
• 401k with company match.
• Generous paid time off.
• Onsite massages, clubs, farmers market, and fitness classes.
• Delicious and healthy snacks and beverages.
• Electric vehicle charging stations.
• Outdoor amenities, seating, and courtyard BBQ.
• Dog park and pet-friendly programs.
• Newly remodeled offices with state-of-the-art amenities.